skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 160318 Find in a Library
Title: Use of Call Grading: How Calls to the Police are Graded and Resourced
Author(s): L Diez
Corporate Author: Great Britain Home Office, Policing and Reducing Crime Unit
Research, Development and Statistics Directorate
United Ki
Date Published: 1995
Page Count: 54
Sponsoring Agency: Great Britain Home Office, Policing and Reducing Crime Unit
London, SW1H 9HD, England
Publication Number: ISBN 1-85893-384-6
Sale Source: Great Britain Home Office, Policing and Reducing Crime Unit
Research, Development and Statistics Directorate
Clive House, Room 415
Petty France
London, SW1H 9HD,
United Kingdom
Type: Survey
Language: English
Country: United Kingdom
Annotation: This study examined how control room operators in Great Britain grade calls to local police departments, how resources are allocated to different grades of call, how resources respond to calls, and the outcome of calls.
Abstract: The survey of several areas throughout Britain showed that less than 30 percent of the total calls for police assistance were placed to the emergency number. The percentage of calls to the police graded immediate by 42 forces ranged from 0.5 percent to 47 percent. This disparity was attributable to type of incident, definition of immediate, police workload, operator practice, target setting, and measurement differences. The ability of operators to deploy police staff strategically and keep them updated on incidents in progress is a key component of an effective use of resources. Training of control room staff in keyboard skills would improve the speed of service and accuracy of records. The study found little evidence that excess resources were expended in answering calls; when unnecessary resources were dispatched, they were quickly redeployed. 4 tables, 7 figures, 4 appendixes, and 13 references
Main Term(s): Foreign police
Index Term(s): Emergency communications; Great Britain/United Kingdom; Police response time
Note: Police Research Group Police Research Series Paper 13
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.