skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 161260 Find in a Library
Title: Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections
Author(s): M J McMains; W C Mullins
Date Published: 1996
Page Count: 422
Sponsoring Agency: Anderson Publishing Co
Cincinnati, OH 45202
Publication Number: ISBN 0-87084-595-0
Sale Source: Anderson Publishing Co
Publicity Director
2035 Reading Road
Cincinnati, OH 45202
United States of America
Type: Overview Text
Language: English
Country: United States of America
Annotation: Based on research and practical experience, this volume explains the concepts and techniques needed to manage hostage negotiations and other critical incidents; the text presents a multidisciplinary perspective that combines principles and applications from criminal justice, psychology, sociology, communications, business, and other fields.
Abstract: An introductory chapter outlines the development of negotiations in police work, describes several major incidents in the United States and other countries that were important to the development of negotiations, and discusses the characteristics of a negotiable incident and the options open to the police. Subsequent chapters focus on negotiation as a form of crisis intervention, the principles of crisis intervention, interventions during each stage of a crisis, the impacts of negotiable and nonnegotiable demands, and the effects of time on negotiations. Further chapters focus on the Stockholm syndrome, stress and stress management, communication techniques in hostage negotiations, and the skills involved in negotiating with emotionally disturbed individuals. Additional chapters focus on the crisis response team structure, roles, and management; intelligence gathering; hostage negotiations in prisons and the private sector; the role of the tactical team; outside agency support; equipment for use in hostage negotiations; media relations; and post-incident debriefing. Case examples, checklists, figures, photographs, lists of chapter learning objectives, chapter exercises and reference lists, index, and appended quick reference guide
Main Term(s): Police hostage negotiations training
Index Term(s): Criminology; Crisis intervention; Hostage negotiations; Hostages; Negotiation; Police hostage-negotiation units; Victims of Crime
Note: *This document is currently unavailable from NCJRS.
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.