skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 164413 Find in a Library
Title: Conflict and Aggression as Stressors in the Work Environment of Nursing Assistants: Implications for Institutional Elder Abuse
Journal: Journal of Elder Abuse and Neglect  Volume:8  Issue:1  Dated:(1996)  Pages:49-67
Author(s): D M Goodridge; P Johnston; M Thomson
Date Published: 1996
Page Count: 19
Type: Report (Study/Research)
Format: Article
Language: English
Country: United States of America
Annotation: This paper describes the results of a Canadian study that examined conflict, aggression, and burn-out in one group of nursing assistants who worked with elderly patients.
Abstract: A total of 126 nursing assistants employed at a 320-bed, long-term care facility anonymously completed a questionnaire that related to nursing assistant-resident conflict, aggression toward nursing assistants by residents, and burn-out prior to participating in a staff education program related to client abuse prevention. Findings show that nursing assistant burn-out scores were similar to scores reported for other health-care workers. Subjects reported that conflict with residents most commonly related to the resident wanting to go outside the facility or personal hygiene. An analysis of incident reports indicated that less than 0.3 percent of the physical and verbal aggression nursing assistants endure from residents is formally acknowledged. On average, a nursing assistant in the selected facility may expect to be physically assaulted by residents 9.3 times per month and verbally assaulted 11.3 times per month. Findings show a slight correlation between burn-out and conflict and also between burn-out and reported aggression from residents. A statistically significant relationship was noted between conflict with residents and aggression from residents. 4 tables and 37 references
Main Term(s): Elderly victims
Index Term(s): Aggression; Burnout syndrome; Canada; Elder Abuse; Institutional violence
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.