skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 165966 Find in a Library
Title: Impact of Community Policing: Reported Stressors, Social Support, and Strain Among Police Officers in a Changing Police Department
Journal: Journal of Criminal Justice  Volume:24  Issue:6  Dated:(1996)  Pages:503-522
Author(s): V B Lord
Date Published: 1996
Page Count: 20
Sponsoring Agency: University of North Carolina
Charlotte, NC 28223
Grant Number: 950113
Type: Research (Applied/Empirical)
Format: Article
Language: English
Country: United States of America
Annotation: Because community policing requires a radically different philosophical and organizational approach than the traditional policing approach and stress may be experienced during organizational change as areas of responsibility and roles are altered, this study had three primary objectives: (1) identify job characteristics police officers and their immediate supervisors considered stressful; (2) assess police officer and supervisor responses to stress; and (3) evaluate the influence of social support systems on these responses.
Abstract: Data were collected from community coordinators, radio response officers, and sergeants of the Charlotte-Mecklenburg Police Department in North Carolina. Measured stressors included quantity of work, responsibility for others, role conflict, role ambiguity, recognition from others, participation in decisionmaking, role change, and communications between radio response officers and community coordinators and between police officers and supervisors. Police officers and sergeants reported specific physiological responses, lack of job involvement, and propensity to leave law enforcement, responses that are considered in the literature to be related to stress. Stressors common in law enforcement generally and stressors unique to a police department implementing community policing were significant. Work social support appeared to affect the level of job involvement of police officers. The finding that sergeants did not feel they had work social support may have adversely affected their ability to cope with stress and their willingness to be involved with the job. An appendix tabulates the results of the police officer stress survey. 32 references, 7 tables, and 1 figure
Main Term(s): Police occupational stress
Index Term(s): Behavior under stress; Change management; Community policing; North Carolina; Organization studies; Police work attitudes; Stress management
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.