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NCJ Number: 211060 Find in a Library
Title: Importance of Expectation Fulfilment on Domestic Violence Victims' Satisfaction With the Police in the UK
Journal: Policing: An International Journal of Police Strategies & Management  Volume:28  Issue:2  Dated:2005  Pages:301-320
Author(s): Amanda L. Robinson; Meghan S. Stroshine
Date Published: 2005
Page Count: 20
Type: Research (Applied/Empirical)
Format: Article
Language: English
Country: United States of America
Annotation: This study investigated what victims of domestic violence expect police to do for them and how these expectations determine or influence their levels of satisfaction.
Abstract: Debates over the merits of various police policies or procedures related to domestic violence will continue as long as little is known about what domestic violence victims specifically expect or want out of the criminal justice response to their cases. This study examined the determinants of satisfaction with the police among a sample of domestic violence victims by directly exploring their expectations of police and opinions about police performance. Data were collected from interviews with 222 women attending the Women’s Safety Unit (WSU) in Wales. The results of this study made it clear that expectation fulfillment is more important than characteristics of victims, previously thought to be the most important determinants of satisfaction. When victims expected and received certain police behaviors, such as talking to the perpetrator separately or making an arrest or expected and received a positive police demeanor they were significantly more likely to be satisfied than when police failed to live up to these expectations. The results confirm the contention that domestic violence victims’ satisfaction is increased when victims have the opportunity to express their concerns and when they feel that their wishes are not ignored. Tables, notes, references
Main Term(s): Police-citizen interactions
Index Term(s): Domestic assault; Police effectiveness; Victim attitudes; Victims of violent crime; Wales
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