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NCJRS Abstract

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NCJ Number: 221452 Find in a Library
Title: Postal Inspectors: Not Secret, No Longer Silent
Journal: The Police Chief  Volume:74  Issue:12  Dated:December 2007  Pages:38,40,41
Author(s): Douglas Bem
Date Published: December 2007
Page Count: 3
Document: HTML
Publisher: http://www.theiacp.org/ 
Type: Technical Assistance
Format: Article
Language: English
Country: United States of America
Annotation: In describing the Postal Inspection Service's public information program, this article focuses on the responsibilities and tasks of postal inspectors assigned to be public information officers (PIOs).
Abstract: The article advises PIOs to give priority to the five "Cs" of effective communication: credibility, candor, clarity, compassion, and commitment. Credibility involves providing factual, accurate information. Candor supports credibility by acknowledging mistakes and errors and addressing negative performance as well as excellent performance. Clarity involves making messages sufficiently clear so that they do not pose a risk of misunderstanding or distortion in reporting by others. Compassion refers to understanding and appreciating the pressures under which reporters work and in not demeaning them as a response to unwelcome questions. PIOs must also commit themselves to informing the media on specific cases and the work of the Postal Inspection Service. In addition to the five "Cs" of communication, seven tips for PIOs are outlined. These include creating subject files that keep track of applicable documents that might be needed for quick reference, making contacts with key media persons, knowing the essentials of contacting the media, dressing conservatively and professionally, and asking reporters before an interview what questions they are interested in having answered. PIOs are also advised to keep professionals within their agencies informed of media interest in various events, and they should develop and use resources within and outside their agencies. Suggestions for additional PIO duties are to coordinate public information when engaged in a multiagency operation, the use of items of visual interest in communications with television media reporters, and attention to the protection of operations that may be adversely affected by making certain information public.
Main Term(s): Police-media relations training
Index Term(s): Communication techniques; Communications; Media coverage; Media support; Postal crimes; Postal security; US Postal Service
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=243324

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