skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 221625 Find in a Library
Title: Law Enforcement Services to a Growing International Community: An Effective Practice Manual
Author(s): Carmen Mendoza; Stephen Brochu; Juan Garrido; Duego Anselmo; Michael Nguyen; Aksone Inthisone; Brian Whitworth
Date Published: January 2004
Page Count: 121
Sponsoring Agency: Charlotte-Mecklenburg Police Dept
Charlotte, NC 28202
North Carolina Governor's Crime Cmssn
Raleigh, NC 27609
Sale Source: Charlotte-Mecklenburg Police Dept
601 E Trade St.
Charlotte, NC 28202
United States of America
Document: PDF
Type: Policy/Procedure Handbook/Manual
Format: Document
Language: English
Country: United States of America
Annotation: This manual discusses the process of how the Charlotte-Mecklenburg Police Department addressed the challenges to providing effective services to their growing international community and the birth of the department’s International Relations Unit.
Abstract: Charlotte-Mecklenburg has experienced three digit growth in immigration since 1999 with the largest population consisting of Hispanics. After evaluating the needs of the international community and the needs of the Charlotte-Mecklenburg Police Department (CMPD), four basic issues were identified: communication, education, criminal activity, and partnerships. The International Relations Unit (IRU) which began in 2000 with a mandate to become a countywide resource committed to improving the quality of life, reducing crime, and fostering mutual trust and respect with members of the international community, was tasked with addressing these four issues. The CMPD/IRU addressed these issues by using the tenants of community policing. They got to know and understand the international community. To accomplish this, the department attended community events and visited faith organizations, workplaces, and associations to introduce themselves. The objective was to develop a positive rapport with the result, open dialogue. Partnering with international community leaders and advocates opened doors and gave the department more credibility with the larger community. The department initiated a contract for an interpreting/translating service in conjunction with the Second Language Incentive Program. The program is useful as a recruiting tool and a motivation for current employees to obtain and maintain their second language skills. To reduce victimization in the international community, a two-step approach was undertaken. First, through educational outreach, translation of crime prevention materials, and more, the CMPD was able to better assist the community in understanding the criminal justice system. Second, the development of the Hispanic Robbery Initiative assisted officers and detectives with cases that were hindered by cultural and language barriers. This manual is largely based on the observations, training, and experience of officers in the IRU and presents the process used in developing the unit and initiatives. References and appendixes I-VII
Main Term(s): Police-citizen interactions
Index Term(s): Community policing; Foreign language education; Immigrants/Aliens; Languages; North Carolina; Police community relations; Police effectiveness; Policing innovation; Public education
Note: Downloaded on January 24, 2008
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.