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NCJ Number: 222400 Find in a Library
Title: Patients Speak Out 2007: Seventh Annual Statewide Patient Satisfaction Survey
Author(s): Felix Rodriguez Ph.D.
Date Published: August 2007
Page Count: 204
Sponsoring Agency: Washington Dept of Social and Health Services
Olympia, WA 98504
Sale Source: Washington Dept of Social and Health Services
P.O. Box 1788
Olympia, WA 98504
United States of America
Type: Survey
Format: Document
Language: English
Country: United States of America
Annotation: This report presents the findings from Washington State's 2007 annual survey that assesses patient satisfaction with chemical dependency (CD) treatment services in the State.
Abstract: The survey found that, 96 percent of adult patients in community-based CD treatment programs in Washington State reported that they were "very" or "mostly satisfied" with the service they received. Those who identified themselves as multiracial or being of minority race or ethnicity apparently had the lowest proportion of those reporting that they were "very" or "mostly satisfied" with the service they received (85 percent). Ninety percent of adult patients reported they would "definitely" or "probably" come back to the same program if they were to seek help again. In addition, 90 percent of youth patients in community-based CD treatment programs reported that they were "very" or "mostly satisfied" with the service they received. Eighty-one percent of youth patients reported they would "definitely" or "probably" return to the same program if they were to seek help again. Regarding offenders under the Department of Corrections (DOC) CD treatment programs, 86 percent of patients reported that they were "very" or "mostly satisfied" with the service they received. Sixty-four percent of these patients indicated they would "definitely" or "probably" return to the same program if they were to seek help again. For young offenders participating in the Juvenile Rehabilitation Administration's (JRA's) CD treatment program, 83 percent of the patients reported that they were "very" or "mostly satisfied" with the service they received; and 57 percent indicated they would "definitely" or "probably" come back to the same program if they were to seek help again. This report also analyzes trends in patient satisfaction with CD treatment programs from 2001 through 2007. Appended tables and survey instruments
Main Term(s): Drug treatment programs
Index Term(s): Alcoholism treatment programs; Attitude measurement; Juvenile offender attitudes; Offender attitudes; Treatment effectiveness; Washington
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