skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 229399 Find in a Library
Title: Information and Communication Technologies and Policing: The Dynamics of Changing Police-Public Communication in the East End of London
Journal: Howard Journal of Criminal Justice  Volume:48  Issue:5  Dated:December 2009  Pages:501-513
Author(s): Bridgette Wessels
Date Published: December 2009
Page Count: 13
Type: Program/Project Description
Format: Article
Language: English
Country: United Kingdom
Annotation: An ethnographic analysis of local initiatives undertaken by the Metropolitan Police Service (MPS) in the East End of London (England) focused on the use of new information and communication technology (ICT) in improving police-community relations.
Abstract: The London Borough of Newham (LBN) in the East End of London was the focus of the use of 'e-services' in order to improve police-community relations. The term 'e-services' refers to the integration of ICT in the delivery of services electronically. Research conducted by LBN's local authority found that health services, rising crime, lack of jobs, and low standards of education are the main concerns of LBN residents (Sills, Sawhney, and Desai, 1997). Recognizing that the issues of communication and access cannot be separated from service provision, the MPS developed the ATTACH project, which sought to establish interactive multimedia kiosks in order to provide community information and access to local pubic services, police services, and voluntary agencies. The outcome of the project was the development of eight local service centers in LBN supported by ICT. The centers are one-stop shops with advisors, computers, and information sources that link with social services, leisure services, education, police services, translation services, and the voluntary sector. Annual evaluations of the centers indicate that they are meeting local needs. Although the MPS views ICT as a useful means of assisting the public, face-to-face interaction is still central in all aspects of policing. 2 figures, 5 notes, and 27 references
Main Term(s): Foreign police/community relations
Index Term(s): Communication techniques; Immigrants/Aliens; Information dissemination; Neighborhood; Neighborhood justice centers; Poverty and crime; Public information; Public Opinion of the Police; Social conditions
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.