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NCJRS Abstract

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NCJ Number: 40591 Find in a Library
Title: ACTIVITY ANALYSIS OF THE COMMUNICATIONS CENTER OF THE CHAPEL HILL (NC) - POLICE DEPARTMENT - POLICE SERVICES STUDY TECHNICAL REPORT
Author(s): ANON
Corporate Author: University of North Carolina
United States of America

Indiana University
United States of America
Date Published: 1976
Page Count: 40
Sponsoring Agency: Indiana University
Indianapolis, IN 46202
National Institute of Justice/
Rockville, MD 20849
National Science Foundation
Arlington, VA 22230
University of North Carolina
Chapel Hill, NC 27514
Grant Number: GI-43949
Publication Number: T-23
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: POLICE SERVICE DELIVERY STUDY BASED ON OBSERVATIONS OF THE ACTIVITIES OF THE DEPARTMENT DISPATCHERS AND DATA COLLECTED ON THE REQUESTS FOR SERVICE FROM CITIZENS WHO CONTACTED THE DISPATCHERS DURING THE SUMMER OF 1976.
Abstract: THE PAPER INCLUDES A SYSTEMATIC DESCRIPTION OF OVERALL DISPATCHER OPERATIONS. COVERED ARE THE KINDS AND NUMBER OF DEMANDS FOR SERVICES MADE UPON THE DISPATCHERS, AS WELL AS FINDINGS FROM A TIME STUDY OF ACTIVITIES OF THE DISPATCHERS. THE STUDY ALSO INVOLVED AN ANALYSIS OF THE CONTENT OF TELEPHONE SERVICE REQUESTS IN ORDER TO PROVIDE A MORE COMPLETE PICTURE OF THE KINDS OF CITIZENS DEMANDS TO WHICH THE POLICE DEPARTMENT IS ASKED TO RESPOND. ONE IMPORTANT FINDING IS THAT CHAPEL HILL COMMUNICATIONS PERSONNEL SPEND A LARGE AMOUNT OF THEIR TIME DEALING DIRECTLY WITH THE PUBLIC, PRIMARILY VIA THE TELEPHONE. (AUTHOR ABSTRACT)...KAP
Index Term(s): Dispatching; Effectiveness; North Carolina; Police services coordination
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=40591

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