skip navigation

PUBLICATIONS

Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.

 

NCJ Number: 51238 Find in a Library
Title: POLITICAL ECONOMY OF LOCAL CONSUMER PROTECTION - AN EMPIRICAL STUDY OF TWO MODELS FOR CONSUMER REDRESS ARD PRETRIAL COURT PROGRAM IN PHILADELPHIA.
Author(s): K B ITTIG
Date Published: 1976
Page Count: 264
Sponsoring Agency: UMI Dissertation Services
Ann Arbor, MI 48106-1346
Sale Source: UMI Dissertation Services
300 North Zeeb Road
P.O. Box 1346
Ann Arbor, MI 48106-1346
United States of America
Type: Thesis/Dissertation
Language: English
Country: United States of America
Annotation: FOLLOWING AN OVERVIEW OF VARIOUS COMMON TYPES OF REDRESS MECHANISMS FOR CONSUMER COMPLAINTS, THE EFFECTIVENESS OF TWO MODELS--A MEDIATION AND A JUDICIAL--IS EXAMINED. THE JUDICIAL (SMALL CLAIMS COURT) PROVES MORE EFFECTIVE.
Abstract: THE TWO CONSUMER PROTECTION AGENCIES EXAMINED WERE BOTH IN ERIE COUNTY, N.Y. THE CONSUMER AFFAIRS CLEARING HOUSE OF WESTERN NEW YORK, OPERATED BY THE BETTER BUSINESS BUREAU, WAS THE MEDIATION MODEL AND THE CITY OF BUFFALO SMALL CLAIMS COURT WAS THE JUDICIAL. TABLES PRESENT DATA GATHERED THROUGH ANALYSIS OF THE 1,219 CLAIMS HANDLED BY THE COURT AND THE 11,467 COMPLAINTS HANDLED BY THE CLEARINGHOUSE. CONSUMER SATISFACTION WAS MEASURED BY A QUESTIONNAIRE SENT TO EVERY CLIENT FOR THE COURT AND BY PERSONAL CONTACT FOR A 2-WEEK PERIOD FOR THE CLEARINGHOUSE, WHOSE RECORDS WERE NOT OPEN FOR A MASS QUESTIONNAIRE MAILING. IT WAS FOUND THAT THE SMALL CLAIMS COURT WAS A MORE EFFECTIVE MECHANISM FOR A WIDER SPECTRUM OF CONSUMERS AND CONSUMER COMPLAINTS. CLEARINGHOUSE USERS WERE GENERALLY WHITE AND MIDDLE CLASS. THOSE GOING TO THE COURT REPRESENTED THE POOR AND MINORITIES AS WELL AS MIDDLE AND HIGHER INCOME PERSONS. ALSO, USERS OF SMALL CLAIMS COURT WERE GENERALLY MORE SATISFIED WITH THE SETTLEMENT. THE CLEARINGHOUSE WAS SEEN AS BEING 'ON BUSINESS' SIDE.' SUGGESTIONS ARE OFFERED FOR EXPANDING THE SERVICES OF SMALL CLAIMS COURT, FOR A GOVERNMENT-SPONSORED MEDIATION SERVICE TO HANDLE CASES NOT SUITABLE FOR SMALL CLAIMS COURT, AND FOR IMPROVEMENTS WITHIN THE COURT. APPENDIXES GIVE THE SURVEY QUESTIONNAIRES, SAMPLES OF THE CLAIMS RECORDS USED BY BOTH THE CLEARINGHOUSE AND THE COURT, AND AN EXTENSIVE BIBLIOGRAPHY. BIBLIOGRAPHIC REFERENCES ARE PROVIDED.
Index Term(s): Alternatives to institutionalization; Consumer protection; Evaluation; Mediation; New York; Small claims courts
Note: CORNELL UNIVERSITY - DOCTORAL THESIS
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=51238

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.