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NCJRS Abstract

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NCJ Number: 51555 Find in a Library
Title: EVALUATION AND THE EMERGING HUMAN SERVICE CONCEPT (FROM EVALUATION OF HUMAN SERVICE PROGRAMS, 1978, BY C CLIFFORD ATTKISSON ET AL - SEE NCJ-51554)
Author(s): C C ATTKISSON; A BROSKOWSKI
Corporate Author: Academic Press, Inc
Promotions Manager
United States of America
Date Published: 1978
Page Count: 24
Sponsoring Agency: Academic Press, Inc
San Diego, CA 92101-4495
Type: Program/Project Evaluation
Format: Document
Language: English
Country: United States of America
Annotation: CONSIDERATIONS IN THE DEFINITION, PLANNING, AND IMPLEMENTATION OF THE EVALUATION PROCESS ARE BROUGHT OUT IN AN ANALYSIS OF THE CONTEXT OF HUMAN SERVICE PROGRAM EVALUATION.
Abstract: FIVE LEVELS OF EVALUATION CRITERIA--EFFORT, PERFORMANCE, ADEQUACY, EFFICIENCY, AND PROCESS--ARE IDENTIFIED. A CHART SHOWS TYPICAL CRITERIA, INFORMATION REQUIREMENTS, AND METHODOLOGICAL TOOLS, PROCEDURES, AND INDICES ASSOCIATED WITH EACH LEVEL. THE MULTIPLE PERSPECTIVES TO BE CONSIDERED IN APPROACHING THE EVALUATION OF SERVICE PROGRAMS ARE NOTED, AND SHORTCOMINGS OF EARLY APPROACHES TO EVALUATION THAT WERE TOO DEPENDENT UPON A LIMITED RANGE OF PERSPECTIVES ARE POINTED OUT. THE GROWTH OF MULTIPLE BUT FRAGMENTED HUMAN SERVICE PROGRAMS IN THE UNITED STATES IS TRACED, AND THE EMERGENCE OF CONCEPTS AND MODELS OF INTEGRATED HUMAN SERVICE SYSTEMS IS DISCUSSED. THREE BASIC CONCLUSIONS ARE DRAWN: THE CATEGORICAL APPROACH TO DELIVERING HUMAN SERVICES RESULTS IN FRAGMENTED, POORLY INTEGRATED PROGRAMS AND RESTRICTS THE EFFECTIVENESS AND EFFICIENCY OF SERVICES, PARTICULARLY FOR CLIENTS WITH MULTIPLE SERVICE NEEDS; PROGRAM EVALUATION MUST BE VIEWED AS AN INTEGRAL PART OF ORGANIZATIONAL DESIGN AND DEVELOPMENT THAT PROMOTES ACCOUNTABILITY TO CITIZENS, CONSUMERS, AND FUNDERS AND MUST FUNCTION AS A LINKAGE MECHANISM FOR THE INTEGRATION OF HUMAN SERVICES; AND PROGRAM EVALUATION IS PRIMARILY A PROCESS THAT MUST OCCUR WITHIN ONGOING ORGANIZATIONAL MANAGEMENT, DECISIONMAKING, AND PLANNING. THE FOLLOWING WORKING DEFINITION IS OFFERED: PROGRAM EVALUATION IS (1) A PROCESS OF MAKING REASONABLE JUDGMENTS ABOUT PROGRAM EFFORT, EFFECTIVENESS, EFFICIENCY, AND ADEQUACY; (2) BASED ON SYSTEMATIC DATA COLLECTION AND ANALYSIS; (3) DESIGNED FOR USE IN PROGRAM MANAGEMENT, EXTERNAL ACCOUNTABILITY, AND PLANNING; AND (4) FOCUSED ESPECIALLY ON ACCESSIBILITY, ACCEPTABILITY, AWARENESS, AVAILABILITY, COMPREHENSIVENESS, CONTINUITY, INTEGRATION, AND COST OF SERVICES. A LIST OF REFERENCES IS PROVIDED. (LKM)
Index Term(s): Program evaluation; Services
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=51555

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