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NCJRS Abstract

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NCJ Number: 51998 Find in a Library
Title: HANDLING COMPLAINTS AND REFERRALS - OPERATIONAL GUIDE TO WHITE-COLLAR CRIME ENFORCEMENT - A REPORT OF THE NATIONAL CENTER ON WHITE-COLLAR CRIME
Author(s): F MUFTIC
Corporate Author: Battelle Human Affairs Research Ctrs
Law and Justice Study Ctr
United States of America
Date Published: 1978
Page Count: 27
Sponsoring Agency: Battelle Human Affairs Research Ctrs
Seattle, WA 98105
National Institute of Justice/
Rockville, MD 20849
US Dept of Justice
Washington, DC 20531
Grant Number: 77-TA-99-0008
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Type: Program Description (Model)
Language: English
Country: United States of America
Annotation: THIS GUIDE EXPLAINS THE USEFULNESS OF A COMPLAINT SYSTEM AS A SUPPORT OF LAW ENFORCEMENT EFFORTS AND IDENTIFIES ELEMENTS ESSENTIAL FOR SUCCESSFUL OPERATION OF A COMPLAINT SYSTEM.
Abstract: SOME STATE AND LOCAL PROSECUTORS HAVE FORMED WHITE COLLAR CRIME/CONSUMER FRAUD UNITS. THE TECHNIQUES USED BY THE OFFICES FOR INVESTIGATION AND PROSECUTION HAVE BEEN SIMILAR, BUT APPROACHES TO HANDLING PUBLIC COMPLAINTS HAVE VARIED. THE RECEIPT AND HANDLING OF CITIZEN COMPLAINTS ARE IMPORTANT ELEMENTS IN THE MANAGEMENT OF A SUCCESSFUL WHITE COLLAR CRIME ENFORCEMENT EFFORT BECAUSE THEY CAN BE A SOURCE OF DETECTION AND CAN HELP IN DEVELOPING PLANS OF OPERATION. COMPLAINTS ALSO PROVIDE METHODS FOR IDENTIFYING EVIDENCE OF SIMILAR ACTS, WHICH IS AN IMPORTANT ASPECT OF PROVING THAT CRIMINAL ACTS WERE CLEARLY INTENDED RATHER THAN AN INADVERTENT OCCURRENCE. THE BASIC QUESTION OF WHETHER OR NOT TO HANDLE COMPLAINTS CAN BE ANSWERED BY CONSIDERING THE FOLLOWING USES OF A COMPLAINT HANDLING SYSTEM: TO AID PROSECUTION; TO GATHER INTELLIGENCE TO IDENTIFY SIMILAR VICTIMS; TO PREVENT VICTIMIZATION; TO ISSUE WARNINGS; AND TO IDENTIFY TARGETS FOR UNDERCOVER OPERATIONS. 'IN-HOUSE' COMPLAINT HANDLING SYSTEMS ARE RECOMMENDED FOR A MOST EFFICIENT AND EFFECTIVE OPERATION. THE FOLLOWING CHARACTERISTICS ARE CONSIDERED ESSENTIAL FOR A SUCCESSFUL COMPLAINT SYSTEM: SPEEDY RESPONSE; ACCESSIBILITY TO THE PUBLIC; ACCURATE RECORD KEEPING; CONTINUOUS SUPERVISION AND MONITORING; ADEQUATE ATTORNEY CONTROL; ESTABLISHMENT OF PRIORITIES BASED ON GENERATED INFORMATION; AND PROVISION FOR EVALUATION DATA. COMPUTERIZATION IS SUPPORTED AS A KEY MANAGEMENT TOOL TO KEEP STANDARDS HIGH AND TO MAINTAIN A SATISFACTORY WORK FLOW. ECONOMIC NECCESSITY AND THE DEMAND FOR COMPETENCY AND SUPERVISION SUGGEST THE USE OF PARALEGALS AND INTERNS IN THIS TYPE OF PROGRAM. THE COMPLAINT FLOW MECHANISMS OF THE METROPOLITAN DENVER, COLO., COMPLAINT HANDLING SYSTEM WHICH IS CONSIDERED TO BE A SUCCESSFUL OPERATION IS REVIEWED. ALTHOUGH A COMPLAINT SYSTEM IS CONSIDERED TO BE A MAJOR PROJECT REQUIRING TIME, EFFORT, AND FUNDING, IT IS A VALUABLE ASSET TO WHITE COLLAR CRIME/CONSUMER FRAUD OFFICES IN MEETING PUBLIC NEEDS AND DEMANDS. AN APPENDIX ILLUSTRATING A CASE FLOW CHART IS PROVIDED.
Index Term(s): Colorado; Computer aided operations; Consumer fraud; Consumer protection; Law enforcement; Management; Model programs; Police information systems; Procedure manuals; White collar crime
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=51998

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