skip navigation

PUBLICATIONS

Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.

 

NCJ Number: 62648 Find in a Library
Title: PURPLE PAGES
Author(s): J FEINMAN
Corporate Author: Hawthorne Books
Elsevier Dutton Publishing Co
United States of America
Date Published: 1979
Page Count: 215
Sponsoring Agency: Hawthorne Books
New York, NY 10016
Sale Source: Hawthorne Books
Elsevier Dutton Publishing Co
2 Park Avenue
New York, NY 10016
United States of America
Type: Directory
Language: English
Country: United States of America
Annotation: THIS ACTION-ORIENTED DIRECTORY CONTAIN OVER 1,700 ENTRIES LISTING NAMES, ADDRESSES, AND PHONE NUMBERS OF AGENCIES AND ORGANIZATIONS TO WHICH CONSUMERS CAN COMPLAIN AND ASK FOR HELP ABOUT PROBLEMS.
Abstract: CONSUMERS ARE TOLD HOW TO WRITE LETTERS THAT WILL ACTUALLY BRING RESULTS, WHAT TO DO IF THEY FAIL, HOW TO HANDLE SEEMINGLY TOUGH COMPLAINT CLERKS, AND HOW TO AVOID SIMILAR PROBLEMS IN THE FUTURE. OVERALL, CONSUMERS SHOULD KNOW THEIR MERCHANTS, READ THE FINE PRINT, PAY BY CHECK, KNOW THEIR RIGHTS, AND NEVER BUY ON IMPULSE. SAMPLE LETTERS AND CASE HISTORIES OFFER CLEVER METHODS OF OUTWITTING COMPUTERS, REACHING ELUSIVE FIRMS, ENLISTING THE AID OF GOVERNMENT DEPARTMENTS, AND EVEN FIGHTING CITY HALL ITSELF. THE DIRECTORY LISTS CONSUMER PROTECTION AGENCIES, BETTER BUSINESS BUREAUS, FEDERAL AGENCIES, TRADE ASSOCIATIONS, SMALL CLAIMS COURTS, MAJOR CORPORATIONS, INDUSTRY CONTROL AGENCIES, MEDIA AND ACTION LINES, AND COMMUNITY SERVICE ORGANIZATIONS. THE DIRECTORY ALSO SUGGESTS TECHNIQUES FOR SOLVING CONSUMER COMPLAINTS THAT FOCUS ON COMMON PROBLEMS RELATING TO AUTOMOBILE REPAIR; CREDIT, BILLING, AND DEBT COLLECTION; BANKS; DELIVERY; DOOR-TO-DOOR SALES; FUNERAL PARLORS; HEALTH CLUBS; HOME IMPROVEMENT; LANDLORDS AND TENANTS; LAWYERS; MEDICAL SERVICES; TRAVEL; AND UNFAIR AND DECEPTIVE TRADE PRACTICES. (WJR)
Index Term(s): Consumer fraud; Consumer protection; Deceptive advertising; Public information; Small claims courts
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=62648

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.