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NCJRS Abstract

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NCJ Number: 62708 Find in a Library
Title: DEMONSTRATION OF COMPARATIVE PRODUCTIVITY MEASUREMENT IN A LARGE METROPOLITAN AREA - AN EXAMINATION OF FIRE, POLICE, CRIME PREVENTION, AND GENERAL MANAGEMENT SERVICES
Author(s): C SHANNON; S H ANDERSON; A L FOSTER
Corporate Author: Denver Regional Council of Governments
United States of America
Date Published: 1978
Page Count: 213
Sponsoring Agency: Denver Regional Council of Governments
Denver, CO 80210
National Ctr for Productivity and Quality of Working Life

National Technical Information Service
Springfield, VA 22151
Contract Number: NP7AC012
Sale Source: National Technical Information Service
US Dept of Commerce
5285 Port Royal Road
Springfield, VA 22151
United States of America
Type: Report (Study/Research)
Language: English
Country: United States of America
Annotation: THIS 1979 DENVER-AREA COMPARATIVE PRODUCTIVITY REPORT FOR CITY MANAGERS CONSISTS OF TABLES AND DISCUSSIONS ON POLICE, FIREFIGHTERS, CRIME PREVENTION PROGRAMS, AND MANAGEMENT SERVICES.
Abstract: THE PURPOSE OF THIS STUDY IS TO TEST THE THEORY THAT DISSEMINATING COMPARATIVE INFORMATION ON GOVERNMENT INFORMATION AND COSTS STIMULATES SERVICE IMPROVEMENT AND SHARED PROBLEMSOLVING. A TOTAL OF 59 JURISDICTIONS ARE REPRESENTED, RANGING IN POPULATION FROM UNDER 10,000 TO OVER 100,000. THE SIX MEASUREMENT CATEGORIES, EACH CONSISTING OF MANY DIFFERENT INDICATORS FOR DIFFERENT SERVICES INCLUDE ENVIRONMENT (GEOGRAPHICAL AND DEMOGRAPHIC CHARACTERISTICS), RESOURCES APPLIED (I.E., THE NUMBER OF PERSONNEL OR PATROL VEHICLES), WORKLOADS, OPERATING CHARACTERISTICS, PERFORMANCE RATIOS, AND THE LEVEL OF SERVICE PROVIDED. QUESTIONNAIRES WERE USED TO SURVEY ALL SERVICES, AND SOURCE DOCUMENTS WERE EXAMINED IN ALL CASES. THE DATA ARE ARRANGED BY CATEGORY, JURISDICTION, AND SERVICE, AND FORMATTED IN THREE COLUMNS. COLUMNS CONSIST OF THE ABSOLUTE FREQUENCY OR NUMBER, THE RESULTING RANK AMONG REPORTING JURISDICTIONS FOR THAT FREQUENCY OR NUMBER, AND A PERCENTAGE OF THE COLUMN-ONE TOTAL FOR ALL REPORTING JURISDICTIONS BELONGING TO THE PARTICULAR JURISDICTION. DATA FOR CRIME PREVENTION ARE LESS COMPLETE, AS SUCH PROGRAMS ARE RELATIVELY NEW. IN ADDITION, MOST JURISDICTIONS WHICH RECEIVED QUESTIONNAIRES ON THEIR USE OF COMPARATIVE PRODUCTIVITY DATA AGREED THAT THE DATA WOULD BE USEFUL. DATA CHARTS ARE INCLUDED, AND APPENDIXES CONTAIN QUESTIONNAIRES AND INDICATORS.
Index Term(s): Colorado; Comparative analysis; Crime Control Programs; Fire departments; Management; Organization studies; Police agencies; Productivity
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=62708

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