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NCJ Number: 63012 Add to Shopping cart Find in a Library
Title: DISCUSSION OF CONSIDERATIONS IN IMPLEMENTING THE '911' UNIVERSAL EMERGENCY TELEPHONE NUMBER
Author(s): H G RYLAND; W C HANNA
Corporate Author: General Research Corporation
United States of America
Date Published: Unknown
Page Count: 18
Sponsoring Agency: General Research Corporation
Santa Barbara, CA 93105
National Institute of Justice/
Rockville, MD 20849
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Language: English
Country: United States of America
Annotation: THE OPERATIONAL AND TECHNICAL FACTORS THAT MUST BE CONSIDERED IN IMPLEMENTING THE 911 UNIVERSAL EMERGENCY TELEPHONE NUMBER ARE CONSIDERED.
Abstract: TECHNICAL AND OPERATIONAL PROBLEMS WITHIN THE PUBLIC SECTOR MUST BE SOLVED BEFORE 911 CAN OFFER ANY IMPROVEMENT OVER EXISTING TECHNIQUES (OR THOSE PROVIDED BY A COMMAND AND CONTROL SYSTEM). IN SOME AREAS TELEPHONE EXCHANGE BOUNDARIES MAY HAVE TO BE CHANGED TO BE COMPATIBLE WITH PUBLIC SAFETY JURISDICTIONAL BOUNDARIES. AUTOMATIC IDENTIFICATION OF THE TELEPHONE BEING USED FOR AN EMERGENCY CALL MAY BE ESSENTIAL. THE SUCCESSFUL IMPLEMENTATION OF THE 911 CONCEPT WILL REQUIRE LOCAL GOVERNMENTS TO HAVE SOME TYPE OF COMMAND AND CONTROL SYSTEM--IDEALLY A CENTRALIZED SYSTEM WITH EMERGENCY CALL LOCATION AUTOMATICALLY SUPPLIED BY THE TELEPHONE COMPANY. CITIES MUST ALSO WEIGH THE BENEFITS OF THE UNIVERSAL EMERGENCY NUMBER AGAINST THE COSTS. SOME COSTS ARE TANGIBLE, INCREASED CITY PAYROLL FOR TELEPHONE OPERATORS FOR EXAMPLE, WHILE SOME BENEFITS CANNOT BE ASSESSED, SUCH AS THE PSYCHOLOGICAL EFFECT ON THE PUBLIC OF THE AVAILABILITY OF AN EMERGENCY NUMBER. THE REAL UTILITY OF THE UNIVERSAL EMERGENCY TELEPHONE NUMBER WILL DEPEND ON THE CAREFUL INTEGRATION OF ALL THE TECHNOLOGY REQUIRED FOR THE EFFICIENT TACTICAL MANAGEMENT OF PUBLIC SAFETY FORCES. (MJW)
Index Term(s): Emergency communications; Emergency telephone number; Police command and control; Telephone communications; Voice communications
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=63012

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