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NCJ Number: 63830 Add to Shopping cart Find in a Library
Title: CITIZEN AS PART OF THE MANAGEMENT PROCESS (FROM EVALUATOR AND MANAGEMENT, 1979, BY HERBERT C SCHULBERG AND JEANETTE M JERRELL - SEE NCJ-63825)
Author(s): C WINDLE
Corporate Author: Sage Publications, Inc
United States of America
Date Published: 1979
Page Count: 19
Sponsoring Agency: National Institute of Justice/
Rockville, MD 20849
Sage Publications, Inc
Thousand Oaks, CA 91320
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Type: Program/Project Description
Language: English
Country: United States of America
Annotation: THIS ARTICLE ADVOCATES THAT CITIZENS PERFORM EVALUATIONS TO IMPROVE PROGRAM RELEVANCE. IT INCLUDES A CRITIQUE OF PROFESSIONAL EVALUATIONS, EXAMPLES OF CITIZEN INVOLVEMENT, AND PROCEDURES FOR IMPROVING THE PRACTICE.
Abstract: EVALUATION OF PUBLIC PROGRAMS IS DEPENDENT UPON FEEDBACK FROM PROGRAM CLIENTS. THOUGH BEST PERFORMED BY CITIZENS THEMSELVES, EVALUATION OF CLIENT SATISFACTION IS OFTEN INDIRECTLY ENTERED INTO PROFESSIONAL EVALUATIONS ON A CLIENT SATISFACTION SCALE. THREE TYPES OF PROFESSIONAL EVALUATIONS FAIL TO SERVE THE PUBLIC INTEREST. SELF-EVALUATIONS BY PROGRAM ADMINISTRATORS ARE BIASED AND GUIDED BY PERSONAL INTEREST. EVALUATIONS FOR THE ADVANCEMENT OF GENERAL KNOWLEDGE ARE NOT GEARED TO PRACTICAL PROGRAM IMPROVEMENTS. THE ADVERSARY SYSTEM, IN WHICH AN EVALUATOR IS HIRED MUCH LIKE A LAWYER, IS PUBLICLY UNACCEPTABLE ON THEORETICAL GROUNDS. PROVIDER-MONOPOLIZED EVALUATION SYSTEMS SLIGHT THREE IMPORTANT CITIZEN INTERESTS: THE CONSUMERS BEING SERVED, THE TAXPAYERS SEEKING ECONOMY, AND THE COMMUNITY CARETAKERS, INCLUDING FAMILY, NEIGHBORS, WORKERS, AND INDUSTRIES, BEING AFFECTED. CITIZENS' ROLE IN EVALUATION IS A MEANINGFUL WAY TO ATTRACT PUBLIC AND MEDIA ATTENTION AND THUS FORCE PROGRAM IMPROVEMENTS. THE COMMUNITY MENTAL HEALTH CENTER AMENDMENTS OF 1975 IMPOSED EXTENSIVE EVALUATION REQUIREMENTS, INCLUDING REVIEWER ROLES FOR CITIZENS. SEVEN FIELD TESTS OF CITIZEN EVALUATION SHOW, FOR THE MOST PART, THAT CONSUMER EVALUATIVE RESEARCH IS POSSIBLE AND CAN BE ADVANTAGEOUS. A SERIES OF PROCEDURES CAN PROMOTE EFFECTIVENESS OF CITIZENS' EVALUATIONS. THESE INCLUDE A FOCUS ON SERVICE NEEDS, DEVELOPMENT OF COMMUNITY LINKAGES TO SUPPORT ACTION ON EVALUATION'S RESULTS AND PUT PUBLIC PRESSURE ON ORGANIZATIONS AND FOLLOWUP INQUIRIES TO ENSURE USE OF EVALUATION RESULTS. FEDERAL AND STATE GOVERNMENTS ALREADY POSSESS MUCH INFORMATION THAT COULD PROVE USEFUL TO CITIZEN EVALUATORS ASSESSING THEIR PROJECT IN COMPARATIVE TERMS. PROGRAM EVALUATION SHOULD BE USED BY CITIZENS AS A TOOL FOR PROGRAM CONTROL. REFERENCES ARE INCLUDED. (MRK)
Index Term(s): Citizen satisfaction; Community involvement; Evaluation; Evaluation of evaluation; Evaluation techniques; Programs
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=63830

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