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NCJ Number: 66602 Find in a Library
Title: RESPONSE TIME AND CITIZEN EVALUATION OF POLICE
Journal: JOURNAL OF POLICE SCIENCE AND ADMINISTRATION  Volume:8  Issue:1  Dated:(MARCH 1980)  Pages:75-86
Author(s): S L PERCY
Corporate Author: International Assoc of Chiefs of Police
United States of America
Date Published: 1980
Page Count: 12
Sponsoring Agency: International Assoc of Chiefs of Police
Alexandria, VA 22314
National Science Foundation
Arlington, VA 22230
Grant Number: NSF GI-43949
Sale Source: International Assoc of Chiefs of Police
44 Canal Center Plaza, Suite 200
Alexandria, VA 22314
United States of America
Language: English
Country: United States of America
Annotation: THIS ARTICLE EXAMINES THE RELATIONSHIP BETWEEN RESPONSE TIME AND HIGHER CITIZEN EVALUATION OF POLICE AS WELL AS THE IMPACT OF CITIZEN EXPECTATIONS OF POLICE RESPONSE TIME ON THEIR EVALUATION.
Abstract: DATA SETS WERE OBTAINED FROM A LARGE-SCALE POLICE SERVICES STUDY CONDUCTED BY THE UNIVERSITIES OF INDIANA AND NORTH CAROLINA. THE FIRST DATA SET RELEVANT TO RESPONSE TIME WAS DRAWN FROM A GENERAL CITIZEN SURVEY WITHIN 3 METROPOLITAN AREAS INVOLVING 60 NEIGHBORHOODS SERVED BY 24 POLICE AGENCIES. APPROXIMATELY 200 TELEPHONE INTERVIEWS WERE CONDUCTED PER NEIGHBORHOOD FOR A TOTAL OF 12,000 RESPONDENTS. QUESTIONS ANSWERED WERE ON THE NATURE OF VICTIMIZATION, ITS LOCATION, HOW POLICE WERE NOTIFIED, WHETHER POLICE RESPONDED, RESPONSE TIME, AND CITIZEN SATISFACTION WITH POLICE PERFORMANCE. IN A SECOND DATA SET, CITIZENS IN RECENT CONTACT WITH POLICE WERE INTERVIEWED AFTER POLICE DISPATCH OPERATIONS AND PATROL OFFICERS HAD BEEN OBSERVED ON DUTY IN RESPONSE TO THEIR CALLS. THESE 1,700 DEBRIEFING INTERVIEWS CONSISTED OF DETAILED QUESTIONS ABOUT THE NATURE OF THE PROBLEM, WHAT THE POLICE DID, AND THE RESPONDENTS' EVALUATION OF POLICE ACTIONS. RESPONDENTS TO THE GENERAL CITIZEN SURVEY PERCEIVING A RAPID POLICE RESPONSE WERE MORE APT TO RATE THEIR CHANCES OF BEING VICTIMIZED AS UNLIKELY THAN WERE THOSE ACTUALLY PERCEIVING SLOWER RESPONSE TIME. THE MAJORITY OF GENERAL SURVEY RESPONDENTS RATED POLICE SERVICES AS OUTSTANDING OR VERY GOOD. FURTHER, THE GENERAL CITIZEN SURVEY REVEALED THAT 2.29 PERCENT OF THE HOUSEHOLDS HAD BEEN VICTIMIZED DURING THE PREVIOUS YEAR. A SEPARATE ANALYSIS WAS PERFORMED OF THESE VICTIMIZATION CASES WITH RESPECT TO RESPONSE TIME. RATINGS OF RESPONSE TIME REVEALED THAT 30 PERCENT FOUND THAT POLICE ARRIVING FASTER THAN EXPECTED, 16 PERCENT FOUND THE RESPONSE TOO SLOW, AND 52 PERCENT FOUND THE POLICE PERFORMING TO THEIR EXPECTATIONS. CONSISTENT WITH PREVIOUS STUDIES, EXPECTATIONS ABOUT RESPONSE TIME EXERT STRONG INFLUENCE ON EVALUATIONS OF POLICE. THE DEBRIEFING SURVEY OF VICTIMIZATION CASES YIELDED A 76 PERCENT SATISFACTION RATE WITH POLICE PERFORMANCE; 10 PERCENT WERE NEUTRAL, AND 12 PERCENT DISSATISFIED. CITIZEN SATISFACTION WAS FOUND TO BE INFLUENCED BY RESPONDENTS' AGE, SEX, AND RACE AS WELL AS ACTIONS OF POLICE OFFICERS DURING CONTACTS WITH CITIZENS. IMPLICATIONS OF THESE FINDINGS ARE THAT RESPONSE TIME AND CITIZEN PERCEPTIONS OF RESPONSE TIME ARE FACTORS WHICH POLICE AGENCIES CAN DIRECTLY INFLUENCE AS THEY ATTEMPT TO PROVIDE MORE SATISFACTORY SERVICES TO CITIZENS. TABULAR DATA AND FOOTNOTES ARE PROVIDED. (MRK)
Index Term(s): Police attitudes; Police community relations; Police effectiveness; Police response time; Public Attitudes/Opinion; Surveys; Victimization
Note: PRICE QUOTED IS FOR SINGLE ISSUE. THERE IS A DISCOUNT FOR IACP MEMBERS.
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=66602

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