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NCJ Number: 67067 Add to Shopping cart Find in a Library
Title: EMERGENCY 911 SYSTEMS OF ALAMEDA COUNTY (CA), CHICAGO (IL), AND INDIANAPOLIS (IN)
Author(s): ANON
Corporate Author: Government Research Institute
United States of America
Date Published: 1978
Page Count: 24
Sponsoring Agency: Government Research Institute
St Louis, MI 63101
National Institute of Justice/
Rockville, MD 20849
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Language: English
Country: United States of America
Annotation: TO HELP ST. LOUIS CITY AND COUNTY DEVELOP A 911 EMERGENCY SYSTEM, THIS REPORT EXAMINES THE 911 SYSTEMS IN CHICAGO AND INDIANAPOLIS AND THE PROPOSED SYSTEM FOR ALAMEDA COUNTY, CALIF.
Abstract: ALAMEDA COUNTY IS A 733 SQUARE MILE AREA LOCATED ALONG THE EASTERN EDGE OF SAN FRANCISCO BAY WITH 13 CITIES AND AN ESTIMATED POPULATION OF 1,090,353. IN DEVELOPING THE 911 SYSTEM, THE COUNTY'S 16 POLICE DEPARTMENTS WILL USE SELECTIVE ROUTING WHICH TRANSMITS A CALL FOR EMERGENCY SERVICE TO THE PRIMARY ANSWERING POINT SERVING THE ADDRESS WHERE THE PHONE CALL ORIGINATED. AN AUTOMATIC NUMBER IDENTIFICATION (ANI) SYSTEM WILL IDENTIFY THE CALLER'S ADDRESS, PHONE NUMBER, AND LOCATION INFORMATION. CHICAGO'S 911 EMERGENCY CALL SYSTEM SERVES ONLY THE AREA WITHIN CITY BOUNDARIES, AND ALL CALLS GO THROUGH THE CHICAGO POLICE DEPARTMENT'S COMMUNICATIONS CENTER. PROBLEMS INCLUDE ONE FORMAL COMPLAINT REGARDING AN UNANSWERED FIRE CALL, LATER ATTRIBUTED TO A HUNG RELAY, AND ABANDONED CALLS WHICH HAVE BEEN RECTIFIED BY AN AUTOMATIC DISCONNECT FEATURE. THE 911 SYSTEM IN INDIANAPOLIS SERVES ALL CITY RESIDENTS, AND THE POLICE DEPARTMENT INITIALLY RECEIVES ALL CALLS. PROBLEMS HAVE INCLUDED EARLY LONG DISTANCE CALLS FROM 911 EXCHANGES, PRANK AND CURIOSITY CALLS, AND ABANDONED CALLS. ST. LOUIS AREA OFFICIALS SHOULD CONSIDER THE EXPERIENCE OF ALAMEDA COUNTY IN IMPLEMENTING THE PROPOSED 911 SYSTEM, OBTAIN INPUT FROM THE EMERGENCY DISPATCHING AGENCIES, AND COORDINATE AGENCY EFFORTS. PLANNING SHOULD ALSO INCLUDE GUIDELINES FOR THE PARTICIPATION OF DISPATCHING AGENCIES, PROCEDURES FOR VERIFYING STREET AND BOUNDARY INFORMATION, AND THE PROVISION OF ADEQUATE PERSONNEL AND EQUIPMENT TO HANDLE 911 TRAFFIC. TABULAR DATA ARE INCLUDED. (AOP)
Main Term(s): Planning
Index Term(s): California; Emergency communications; Emergency procedures; Indiana; Missouri; Nine-one-one (911) emergency telephone number; Police emergency procedures
Note: THIRD IN A SERIES OF REPORTS PREPARED FOR COUNTY MUNICIPAL, AND FIRE DISTRICT GOVERNMENTS IN ST LOUIS CITY AND COUNTY
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=67067

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