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NCJ Number: 67093 Find in a Library
Title: STUDY OF THE SINGLE EMERGENCY TELEPHONE NUMBER
Author(s): K R BORDNER; J S HOUSTON
Corporate Author: Franklin Institute Research Laboratories
United States of America
Date Published: 1970
Page Count: 31
Sponsoring Agency: Franklin Institute Research Laboratories
Philadelphia, PA 19103
National Institute of Justice/
Rockville, MD 20849
National Science Foundation
Arlington, VA 22230
Grant Number: GK-11358
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: UNDER THE AUSPICES OF THE NATIONAL SCIENCE FOUNDATION AND PENNSYLVANIA'S FRANKLIN INSTITUTE, A STUDY WAS MADE TO DETERMINE IF A NEED EXISTED FOR A SINGLE EMERGENCY TELEPHONE NUMBER AND IF ONE COULD BE IMPLEMENTED.
Abstract: THE STUDY INVESTIGATED THE OPERATIONAL REQUIREMENTS OF BOTH AGENCIES AND USERS OF A SINGLE EMERGENCY NUMBER AND EXAMINED THE TECHNICAL FEASIBILITY THROUGH THE REQUIREMENTS TO BE IMPOSED UPON THE COMMUNICATIONS INDUSTRY. TO ASSESS THE OPERATIONAL REQUIREMENTS OF AGENCIES RESPONSIBLE FOR PROVIDING EMERGENCY SERVICES, THE FRANKLIN INSTITUTE RESEARCH LABORATORIES (FIRL) DEVELOPED A MAIL-BACK QUESTIONNAIRE DESIGNED TO SATISFY TWO OBJECTIVES: (1) DETERMINE ON A LARGE SCALE THE NEEDS AND OPERATIONAL REQUIREMENTS FOR A SINGLE EMERGENCY NUMBER AS SEEN BY THOSE WHOSE DAY-TO-DAY OPERATIONS WOULD BE MOST AFFECTED, AND (2) DETERMINE THE SYSTEMS, FACILITIES, AND PERSONNEL NEEDED TO PROVIDE THE SERVICES REQUIRED FOR IMPLEMENTATION. A TOTAL OF 210 QUESTIONNAIRES WERE SENT TO AGENCIES SUCH AS FIRE AND POLICE, SHERIFFS, AND POISON AND CONTROL CENTERS. RESULTS INDICATED THAT OBJECTIONS TO THE SYSTEM AROSE BECAUSE MANY INDIVIDUALS DID NOT HAVE A CLEAR UNDERSTANDING OF THE SINGLE EMERGENCY NUMBER CONCEPT. FIRL FOUND THAT THOSE WITH EXPERIENCE WITH THE SYSTEM WERE IN FAVOR OF IT AND THOSE WITH NO EXPERIENCE WERE OPPOSED TO IT. MANY PUBLIC SAFETY ORGANIZATIONS FOUND FAULT WITH A SINGLE NUMBER SYSTEM WHEN THE FAULT ACTUALLY LAY WITHIN THE ORGANIZATION. FIRL CONCLUDED THAT A NATIONAL PROGRAM OF PUBLIC EDUCATION SHOULD BE INITIATED TO INFORM PEOPLE OF WHAT A SINGLE TELEPHONE NUMBER IS, WHAT IT CAN DO, AND WHAT IT CANNOT DO. IT ALSO RECOMMENDED THAT PUBLIC SAFETY ORGANIZATIONS CONSIDER EVALUATING THEIR ORGANIZATIONAL STRUCTURES TO DETERMINE IF, IN FACT, THE INABILITY TO WORK WITH A SINGLE NUMBER CONCEPT IN AN ORGANIZATIONAL PROBLEM RATHER THAN A TECHNOLOGICAL ONE. ORGANIZATIONS MUST BE PREPARED TO ADJUST TO INNOVATIONS IN TECHNOLOGY WHEN THESE INNOVATIONS ARE IN THE BEST INTERESTS OF THE PUBLIC. TABULAR DATA ARE INCLUDED. (MJW)
Index Term(s): Emergency communications; Emergency telephone number; Nine-one-one (911) emergency telephone number
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=67093

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