skip navigation

PUBLICATIONS

Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.

 

NCJ Number: 67528 Find in a Library
Title: NINE-ONE-ONE EMERGENCY COMMUNICATIONS FACILITY PLACEMENT
Author(s): N KRISCHANOWSKY
Corporate Author: Edmonton Work Study and Systems Section
Management Services Division
Canada
Date Published: 1971
Page Count: 12
Sponsoring Agency: Edmonton Work Study and Systems Section
Edmonton, Alberta T5J 2R7, Canada
National Institute of Justice/
Rockville, MD 20849
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: Canada
Annotation: THIS REPORT ON THE 911 EMERGENCY COMMUNICATIONS SYSTEM FOR EDMONTON, CANADA, RECOMMENDS THAT THE 911 EQUIPMENT AND OPERATIONS REMAIN IN POLICE HEADQUARTERS.
Abstract: TWO ALTERNATIVES WERE CONSIDERED FOR THE PLACEMENT OF THE 911 EQUIPMENT AND OPERATIONS: (1) MAINTAINING THE SYSTEM IN ITS PRESENT LOCATION; AND (2) TRANSFERRING JURISDICTION TO THE FIRE DEPARTMENT, PLACING THE EQUIPMENT IN THE COMMUNICATIONS CENTER WHICH PRESENTLY HOUSES THE FIRE ALARM SYSTEM, AND REPLACING THE PRESENT 911 FEMALE OPERATORS BY FIREMEN. THREE VARIABLES WERE CONSIDERED: THE PERSONNEL OPERATING 911, THE OPERATIONAL SYSTEM AND PROCEDURES, AND THE PHYSICAL EQUIPMENT. HOWEVER, NO EVIDENCE EXISTS THAT THE FIRE ALARM OPERATORS CAN TRANSFER INCOMING 911 CALLS MORE EFFECTIVELY THAN THE PRESENT OPERATORS. REPLACEMENT, THEREFORE, CANNOT BY JUSTIFIED USING THE CRITERIA OF WORK LEVEL PERFORMANCE. IN ADDITION, MONITORING DIFFICULTIES CAN BE CORRECTED THROUGH ANNUAL REFRESHER COURSES ON THE 911 SYSTEM. FURTHER, THE SAVINGS IN SALARIES BY MAINTAINING THE PRESENT STAFF OF 911 OPERATORS RANGES FROM $10,566 TO $21,937. FINALLY, A CURRENT SURVEY OF 4-MONTHS ACTIVITY SHOWED THAT OPERATORS PROCESS AN AVERAGE OF 3.8 CALLS PER HOUR WITH NO SIGNIFICANT CHANGE OVER THE YEAR BEFORE. BECAUSE MINOR VOLUME CHANGE IS PROJECTED FOR THE NEXT 2 OR 3 YEARS, THE PRESENT STAFF AND LOCATION CAN MEET OPERATIONAL NEEDS. HOWEVER, THE 911 SYSTEM SHOULD BE REVIEWED PERIODICALLY TO ASSURE ITS BEST POSSIBLE OPERATION. (AOP)
Index Term(s): Canada; Emergency communications; Emergency operations centers; Fire departments; Municipal police; Nine-one-one (911) emergency telephone number
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=67528

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.