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NCJ Number: 67529 Add to Shopping cart Find in a Library
Title: ORGANIZATIONAL AND POLICY CONSEQUENCES OF 911 - A CONCEPT PAPER
Author(s): K D FELPERIN; L P KRAFT
Corporate Author: Stanford Research Institute
United States of America
Date Published: 1975
Page Count: 10
Sponsoring Agency: National Institute of Justice/
Rockville, MD 20849
Stanford Research Institute
Menlo Park, CA 94025
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Language: English
Country: United States of America
Annotation: SINCE MANY COMMUNITIES HAVE ORGANIZATIONAL PROBLEMS IN IMPLEMENTING THE 911 EMERGENCY TELEPHONE NUMBER, THE DEPARTMENT OF HEALTH, EDUCATION, AND WELFARE (DHEW) SHOULD STUDY USER EFFORTS TO HELP NONUSERS.
Abstract: THE 911 NUMBER, IN USE SINCE 1968, WAS IMPLEMENTED TO PROVIDE CITIZENS WITH A CENTRAL TELEPHONE NUMBER FOR FIRE, POLICE, OR MEDICAL EMERGENCIES, THUS REDUCING CRIME AND OTHER PROBLEMS THROUGH FASTER SERVICE. ALTHOUGH DHEW HAS MANDATED ITS IMPLEMENTATION, IT IS NOT KNOWN IF USE OF 911 IMPROVES LAW ENFORCEMENT EFFORTS OR FACILITATES EMERGENCY MEDICAL CARE. ALTHOUGH 911 IS PRESENTLY USED IN OVER 300 COMMUNITIES, ITS USE IS LOCAL AND ITS IMPLEMENTATION OFTEN DISPUTED. DHEW MUST TAKE STEPS TO DETERMINE THE EFFECTIVENESS OF 911 AND HELP COMMUNITIES PLAN ITS IMPLEMENTATION, ESPECIALLY IN THE TROUBLESOME AREA OF EMERGENCY MEDICAL CARE. DHEW SHOULD UNDERSTAND WHETHER AND HOW 911 IMPROVES PUBLIC ACCESS TO SERVICES; KNOW WHAT IS REQUIRED OF SUCCESSFUL, LOCAL IMPLEMENTATION; DEVELOP IMPLEMENTATION STRATEGIES; AND UNDERSTAND THE UNANTICIPATED CONSEQUENCES OF 911. TO DEVELOP AN ADEQUATE POLICE, DHEW SHOULD STUDY COMMUNITIES ALREADY USING 911, DEVELOP TECHNICAL ASSISTANCE FOR COMMUNITIES PROPOSING TO USE IT, AND DEVELOP GENERAL MODELS FOR IMPLEMENTING NEW SOCIAL SERVICES (AS THE PROBLEMS IN IMPLEMENTING NEW SOCIAL SERVICES ARE SIMILAR TO 911 IMPLEMENTATION PROBLEMS. A THREE-STEP RESEARCH APPROACH IS RECOMMENDED AND DISCUSSED. (PAP)
Index Term(s): Effectiveness; Efficiency; Nine-one-one (911) emergency telephone number; Policy; Program implementation; US Department of Health, Education, and Welfare
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=67529

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