skip navigation

PUBLICATIONS

Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.

 

NCJ Number: 67537 Find in a Library
Title: HOW TO IMPLEMENT A 911
Journal: TELEPHONE ENGINEER AND MANAGEMENT  Dated:(OCTOBER 15, 1977)  Pages:118-121
Author(s): C E AMOS
Corporate Author: Harcourt Brace Jovanovich
United States of America
Date Published: 1977
Page Count: 4
Sponsoring Agency: Harcourt Brace Jovanovich
New York, NY 10017
Format: Article
Language: English
Country: United States of America
Annotation: SUCCESSFUL IMPLEMENTATION OF A 911 EMERGENCY TELEPHONE SYSTEM BY TELEPHONE COMPANIES INVOLVES ESTABLISHING PROPER COMMITTEES, DETERMINING THE BASIC SERVICE, PROVIDING BACKUP, AND OTHER RELATED ACTIVITIES.
Abstract: CAREFUL PLANNING IS ESSENTIAL FOR SUCCESSFUL 911 IMPLEMENTATION, AND TELEPHONE COMPANIES MUST GIVE COMMUNITIES STRONG PROFESSIONAL GUIDANCE SO THAT FEASIBLE PLANS MAY RESULT. HOWEVER, TELEPHONE COMPANY PLANNERS MUST REMAIN FLEXIBLE. THE FOLLOWING PLAN OF ACTION IS SUGGESTED. AN INTERNAL PLANNING AND POLICY COMMITTEE SHOULD FIRST BE ESTABLISHED FOR PRELIMINARY RESEARCH AND POLICYMAKING. NEXT, BASIC SERVICES SHOULD BE DETERMINED, AND SPECIFIC PROPOSALS DRAWN UP OUTLINING WHAT IS TO BE PROVIDED FOR WHAT CHARGES. DEVELOPING A BACKUP FOR THE PRIMARY SYSTEM CIRCUITS AND EQUIPMENT WILL BE REQUIRED FOR HIGH-QUALITY SERVICE, AND 911 PARTICIPANTS SUCH AS POLICE OR FIREFIGHTERS SHOULD BE ENCOURAGED TO RETAIN SOME EXISTING GENERAL TELEPHONE EXCHANGE LINES FOR THIS PURPOSE. PERHAPS THE MOST DIFFICULT PROBLEM TO OVERCOME IN 911 IMPLEMENTATION IS THE MISMATCH OFTEN OCCURRING BETWEEN THE CENTRAL TELEPHONE OFFICE BOUNDARIES AND JURISDICTIONAL BOUNDARIES OF THE GOVERNING BODY REQUESTING 911. GOVERNMENT SERVICES SHOULD THUS BE GIVEN A MAP OF CENTRAL TELEPHONE OFFICE BOUNDARIES TO DIRECT THEIR EFFORTS. FINALLY, EMERGENCY MEDICAL, FIRE, POLICE, AND OTHER SERVICES PARTICIPANTS, AS WELL AS THE HOST AGENCY MANAGING 911, SHOULD BE IDENTIFIED, AND APPROPRIATE RESPONSE TIME AND PEAK HOUR TELEPHONE TRAFFIC SHOULD BE DETERMINED. TECHNICAL ASPECTS OF OPERATING 911 ARE ALSO DISCUSSED. (PAP)
Index Term(s): Nine-one-one (911) emergency telephone number; Program implementation
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=67537

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.