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NCJ Number: 67628 Find in a Library
Title: PLANNING FOR 911
Author(s): ANON
Corporate Author: North Carolina Division of Crime Control
United States of America
Date Published: 1978
Page Count: 44
Sponsoring Agency: National Institute of Justice/
Rockville, MD 20849
North Carolina Division of Crime Control
Raleigh, NC 27611
North Carolina Governor's Crime Cmssn
Raleigh, NC 27609
US Dept of Justice
Washington, DC 20531
Grant Number: 76-AF-04-0037
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: THIS NORTH CAROLINA PLANNING GUIDE FOR SETTING UP A 911 EMERGENCY TELEPHONE SYSTEM GIVES IMPLEMENTATION STEPS, OPERATIONAL AND PERSONNEL STANDARDS, AND OTHER REQUIREMENTS; EXISTING 911 SYSTEMS ARE DISCUSSED.
Abstract: THE TELEPHONE NUMBER DESIGNATED THROUGHOUT THE UNITED STATES FOR PUBLIC USE IN REQUESTING EMERGENCY FIRE, POLICE, MEDICAL, OR OTHER AID IS 911. STEPS FOR IMPLEMENTING A 911 SYSTEM IN A COMMUNITY INCLUDE FORMING A LOCAL PLANNING COMMITTEE COMPOSED OF REPRESENTATIVES FROM PUBLIC SAFETY AGENCIES AND THE TELEPHONE COMPANY AND ELECTED OFFICIALS, DETERMINING THE AREA AND SCOPE OF SERVICE, REVIEWING THE CURRENT EMERGENCY REPORTING SYSTEM, AND PLANNING FOR 911. TO PLAN, MINIMUM SERVICE LEVELS, AVERAGE CALL VOLUMES, AND COSTS ARE GIVEN. OPERATIONAL STANDARDS REQUIRE THAT ALL LAW ENFORCEMENT, FIRE, AND EMERGENCY MEDICAL AGENCIES WITHIN THE 911 SYSTEM'S BOUNDARIES BE INCLUDED; THAT 911 OPERATE 24-HOURS A DAY, 7 DAYS A WEEK; THAT CALLS BE RECORDED; AND THAT BUSY SIGNALS BE KEPT TO 10 PERCENT OF ALL CALLS. PERSONNEL STANDARDS REQUIRE OPERATORS TO KNOW UNIFORM ANSWERING AND PROPER CITIZEN INTERROGATION PROCEDURES, AND UNDERSTAND JURISDICATIONAL AREAS OF THE SERVICES INCLUDED IN THE 911 AREA TO PREVENT ERRORS. FOUR 911 OPERATIONAL METHODS ARE PRESENTED AND EVALUATED. OPERATORS MAY (1) DIRECTLY DISPATCH SERVICE, (2) TRANSFER THE CALL TO THE PROPER AGENCY, (3) RELAY THE CALLER'S INFORMATION TO THE PROPER AGENCY, OR (4) RETURN THE CALL TO OBTAIN THE CALLER'S INFORMATION. TO SAVE MONEY, EACH NORTH CAROLINA 911 SYSTEM SHOULD COVER A COUNTY. TECHNICAL STANDARDS, ORGANIZATIONAL REQUIREMENTS, AND A DISCUSSION OF THE AGREEMENTS BETWEEN PUBLIC SAFETY AGENCIES NECESSARY FOR 911 SUCCESS ARE ALSO DISCUSSED. FINALLY, EXISTING 911 SYSTEMS ARE EXAMINED IN WINSTON-SALEM, N.C., AND THREE OF THE STATE'S COUNTIES. TABLES, CHARTS, AND SAMPLE DATA COLLECTION SHEETS ARE INCLUDED. (PAP)
Index Term(s): Nine-one-one (911) emergency telephone number; North Carolina; Program implementation
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=67628

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