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NCJ Number: 68245 Add to Shopping cart Find in a Library
Title: ERIE COUNTY (NY) DEPARTMENT OF CENTRAL POLICE SERVICES - 9-1-1 MANUAL OF PROCEDURES
Corporate Author: Erie Cty Dept of Central Police Services
United States of America
Date Published: Unknown
Page Count: 90
Sponsoring Agency: Erie Cty Dept of Central Police Services
Buffalo, NY 14203
National Institute of Justice/
Rockville, MD 20849
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: PROCEDURES TO BE USED BY POLICE DISPATCHERS IN BUFFALO, N.Y., TO RELAY, TRANSFER, OR FORWARD EMERGENCY CALLS TO THE APPROPRIATE AGENCY ARE SPELLED OUT, AND TECHNIQUES FOR HANDLING CALLERS ARE GIVEN.
Abstract: THE MANUAL CONTAINS THE PHONE NUMBERS OF ALL POLICE, FIRE, MILITARY, AND EMERGENCY RESCUE UNITS SERVING THE ERIE COUNTY AREA AND GIVES DETAILED INSTRUCTIONS FOR CONTACTING EACH. A MAP SHOWS THE BOUNDARIES OF EACH JURISDICTION. THE SECTION ON TELEPHONE TECHNIQUES AND PROCEDURES TELLS HOW VARIOUS TYPES OF EMERGENCY CALLS ARE TO BE HANDLED AND GIVES INSTRUCTIONS FOR SUMMONING AID FOR DRUG OVERDOSE CALLS, SEXUAL ASSAULTS, ATTEMPTED SUICIDES, AND OTHER SPECIALIZED EMERGENCIES. A FINAL SECTION SHOWS HOW TO FILL OUT THE COMPLAINT CARDS. THE 911 NUMBER IS THE MAJOR SOURCE OF CONTACT FOR CITIZENS WITH EMERGENCIES. THIS MANUAL EMPHASIZES THE IMPORTANCE OF THE DISPATCHER'S ROLE IN MEETING THESE NEEDS.
Index Term(s): New York; Nine-one-one (911) emergency telephone number
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=68245

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