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NCJ Number: 68254 Find in a Library
Title: COMPLAINT AND REFERRAL HANDLING
Author(s): C E VILLANO
Corporate Author: Battelle Human Affairs Research Ctrs
National Ctr on White-Collar Crime
United States of America
Project Director: H EDELHERTZ
Date Published: 1980
Page Count: 30
Sponsoring Agency: Battelle Human Affairs Research Ctrs
Seattle, WA 98105
National Institute of Justice/
Rockville, MD 20849
US Dept of Justice
Washington, DC 20531
Grant Number: 77-TA-99-0008
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: THIS OPERATIONAL GUIDE EXPLAINS THE PROPER METHODS FOR HANDLING COMPLAINTS CONCERNING WHITE-COLLAR CRIMES. IT IS DESIGNED PARTICULARLY FOR LAW ENFORCEMENT OFFICIALS DEALING WITH WHITE-COLLAR CRIME.
Abstract: PROPER ANALYSIS OF COMPLAINTS AND EFFECTIVE INTERACTION WITH COMPLAINANTS AND REFERRING AGENCIES ULTIMATELY DETERMINES THE QUALITY OF AGENCY PRIORITY SETTING, ALLOCATION OF INVESTIGATIVE RESOURCES, BUDGET JUSTIFICATIONS, AND RESPONSIVE SERVICE TO THE PUBLIC. SOURCES OF INVESTIGATION ARE PROACTIVE INVESTIGATIVE INFORMATION, AGENCY REFERRALS, AND CITIZEN COMPLAINTS. MANY WHITE-COLLAR UNITS PREFER THE PROACTIVE INVESTIGATION IN WHICH ADS ARE REVIEWED, PRACTICES ARE OBSERVED, AND UNDERCOVER ACTIVITIES ARE USED. THE MOST DIFFICULT SOURCE TO HANDLE IS THE CITIZEN-INITIATED COMPLAINT, BECAUSE HARD WORK WITH FREQUENTLY UNREWARDING RESULTS IS INVOLVED. THE GUIDE EXPLAINS PROCEDURES FOR HANDLING COMPLAINTS, SORTING COMPLAINTS, PROCESSING COMPLAINTS, AND HANDLING REFERRALS, INCLUDING MECHANISMS FOR FACILITATING REFERRALS. FORMS AND TRACKING MECHANISMS ARE DISCUSSED, AND PERSONNEL ATTITUDES ARE EXAMINED. THE GUIDE NOTES THAT INDIVIDUAL ATTITUDES OF EMPLOYEES CAN BEST BE CHANGED BY THE EXAMPLE OF THEIR SUPERVISORS. A SUMMARY REMINDER LIST AND FOOTNOTES ARE INCLUDED. DIAGRAMS ILLUSTRATE THEORETICAL REFERRAL FLOW AND THEORETICAL COMPLAINT FLOW. TWO REPORTING FORMS ARE APPENDED.
Index Term(s): Citizen crime reporting; Complaint processing; Police resource allocation; Proactive police units; White collar crime
Note: OPERATIONAL GUIDE TO WHITE-COLLAR CRIME ENFORCEMENT
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=68254

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