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NCJ Number: 68613 Find in a Library
Title: STATE OF IOWA - DEPARTMENT OF GENERAL SERVICES - DIVISION OF COMMUNICATIONS - 9-1-1 SYSTEM STANDARDS AND PLANNING GUIDELINES MANUAL
Author(s): G M GRAVES
Date Published: Unknown
Page Count: 46
Sponsoring Agency: National Institute of Justice/
Rockville, MD 20849
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: A MANUAL PUBLISHED BY THE DEPARTMENT OF GENERAL SERVICES OF IOWA DESCRIBES PROCEDURES FOR INSTALLING AND OPERATING THE 911 EMERGENCY TELEPHONE NUMBER TO ASSIST PLANNERS IN MEETING 911 REQUIREMENTS.
Abstract: MANDATORY AND OPTIONAL 911 OPERATIONAL AND TECHNICAL STANDARDS ARE DELINEATED. DIAGRAMS ARE USED TO ILLUSTRATE THE OPERATION OF THE FOUR METHODS OF RESPONSE IN A BASIC OR SOPHISTICATED 911 SYSTEM: (1) THE DIRECT DISPATCH METHOD, (2) THE RELAY METHOD, (3) THE TRANSFER METHOD, AND (4) THE REFERRAL METHOD. THE CHARACTERISTICS OF BASIC 911 DECENTRALIZED AND CENTRALIZED SYSTEMS, AS WELL AS THE CONFIGURATION OF A SOPHISTICATED 911 SYSTEM, ARE DESCRIBED. MAJOR ISSUES INVOLVED IN PLANNING A 911 SYSTEM ARE DISCUSSED; AND A CHECKLIST FOR AGENCIES TO USE IN 911 PLANNING IS PROVIDED. THE MANUAL ALSO EMPHASIZES SECURING THE COOPERATION OF AS MANY JURISDICTIONS AS POSSIBLE AND PROVIDING THE MINIMUM NUMBER OF CONTACT POINTS BETWEEN THE CALLING PARTY AND THE RESPONDING AGENCY. TECHNICAL CONSIDERATIONS IN IDENTIFYING SPECIFIC EQUIPMENT NEEDS INCLUDE THE SOPHISTICATION OF THE SYSTEM, (2) THE NUMBER OF EMERGENCY LINES REQUIRED, AND (3) THE EXPECTED AMOUNT OF EMERGENCY TRAFFIC AND PERSONNEL REQUIRED TO HANDLE THE SYSTEM DURING NORMAL AND PEAK PERIODS. COST CATEGORIES FOR THE 911 SYSTEM ARE DEPICTED, AND INCLUDE AN ILLUSTRATION OF COST RESPONSIBILITIES BETWEEN THE TELEPHONE COMPANY, TELEPHONE USERS, AND THE PUBLIC SAFETY AGENCIES. KEY STEPS IN THE ACTUAL IMPLEMENTATION OF A 911 SYSTEM ARE LISTED, AND INCLUDE PUBLIC EDUCATION, TELEPHONE EQUIPMENT MODIFICATIONS, PRIORITY PROCEDURES IN ACCEPTING 911 CALLS, TRAINING OF 911 OPERATORS, AND RECORD KEEPING ACTIVITIES. A PROGRAM FOR CONTINUING ASSESSMENT OF 911 OPERATIONS IS ALSO ADVOCATED. ARGUMENTS FOR AND AGAINST THE IDEA OF A UNIVERSAL EMERGENCY NUMBER ARE DISCUSSED. REFERENCES AND A GLOSSARY OF TERMINOLOGY ARE PROVIDED.
Index Term(s): Emergency communications; Iowa; Nine-one-one (911) emergency telephone number
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=68613

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