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NCJRS Abstract

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NCJ Number: 69168 Add to Shopping cart Find in a Library
Title: CONSUMER'S RESOURCE HANDBOOK
Author(s): A J ANASTASI; G CHIPMAN; C NYHEIM; D RUMELT
Corporate Author: US Executive Office of the President
White House Office of the Special Assistant for Consumer Affairs
United States of
Editor(s): M SHUBOW
Date Published: 1979
Page Count: 80
Sponsoring Agency: Consumer Information Ctr
Pueblo, CO 81009
National Institute of Justice/
Rockville, MD 20849
US Executive Office of the President
Washington, DC 20500
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America

Consumer Information Ctr
Dept 532G
Pueblo, CO 81009
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: THIS CONSUMER GUIDE IDENTIFIES BOTH GOVERNMENTAL AND NONGOVERNMENTAL SOURCES FOR SATISFACTORILY RESOLVING PROBLEMS WITH PRODUCTS AND SERVICES. IT IS ALSO A DIRECTORY OF FEDERAL, STATE, AND LOCAL AGENCIES.
Abstract: THE BOOKLET BY THE WHITE HOUSE OFFICE OF THE SPECIAL ASSISTANT FOR CONSUMER AFFAIRS IS ORGANIZED IN THREE PARTS. SECTION I OUTLINES STEPS TO TAKE TO RESOLVE CONSUMER PROBLEMS AND HIGHLIGHTS THE OFFICES AND ORGANIZATIONS--BOTH GOVERNMENTAL AND PRIVATE--THAT CONSUMERS CAN CONTACT FOR ASSISTANCE. SECTION II LISTS AND DESCRIBES FEDERAL OFFICES ACCORDING TO SUBJECT AREAS RANGING FROM 'ADVERTISING' TO 'WEIGHTS AND MEASURES.' A KEY AND LEGEND SYSTEM HELPS DETERMINE WHETHER AN AGENCY HANDLES CONSUMER COMPLAINTS; ONLY PROVIDES INFORMATION; COLLECTS CONSUMER COMPLAINT DATA BUT WILL ACT ONLY IF THE PUBLIC INTEREST WILL BE SERVED; OR IF SOME OTHER AGENCY OR ORGANIZATION SHOULD BE CONTACTED. ADDRESSES AND PHONE NUMBERS OF FEDERAL REGIONAL OFFICES ARE LISTED. ADDITIONAL INFORMATION ON CONSUMER LAWS AND RIGHTS IS ALSO PROVIDED FOR THOSE AREAS WHICH CAUSE THE MOST PROBLEMS FOR CONSUMERS. FEDERAL REGIONAL OFFICES ARE REFERRED TO, WHEN THEY ARE THE MOST APPROPRIATE OFFICES TO BE CONTACTED FOR ASSISTANCE. SECTION III LISTS APPROXIMATELY 800 STATE AND LOCAL OFFICES WHERE CONSUMERS CAN GET HELP IN RESOLVING PROBLEMS. AN INTRODUCTION TO THIS SECTION EXPLAINS WHAT THESE OFFICES DO AND HOW TO CONTACT THEM. AS IN THE FEDERAL SECTION, TOLL-FREE PHONE NUMBERS ARE PRINTED IN BOLD-FACE TYPE. THIS SECTION ALSO INCLUDES LISTINGS OF STATE OFFICES DEALING WITH SPECIFIC SUBJECT AREAS, INCLUDING STATE OFFICES ON AGING, STATE CHARTERED BANKS, ENERGY, INSURANCE, TRANSPORTATION AND UTILITIES. (AUTHOR ABSTRACT MODIFIED)
Index Term(s): Consumer advocates; Consumer protection; Public information
To cite this abstract, use the following link:
http://www.ncjrs.gov/App/publications/abstract.aspx?ID=69168

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