skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 69913 Find in a Library
Title: Review of the District of Columbia Citizens' Complaint Center - Follow-Up Study
Author(s): L Leiberg; P Rice
Corporate Author: American University
Law Institute Criminal Courts Technical Assistance Project
United States of America
Date Published: 1980
Page Count: 21
Sponsoring Agency: American University
Washington, DC 20015
National Institute of Justice/
Rockville, MD 20849
US Dept of Justice
Washington, DC 20531
Contract Number: J-LEAA-011-78
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: This 1980 followup study reviewed the District of Columbia's Citizen Complaint Center (CCC) to insure that it was meeting its goals and objectives.
Abstract: Created to offer alternatives to criminal prosecution, where appropriate, for resolving intrafamily and other disputes, CCC's operations were reviewed to help clarify its goals and objects, to develop case management and processing systems to clarify current methods of cooperation with other agencies, and to prepare an operating manual for future use. The study found several deficiencies: (1) CCC's structure still lacks clearly defined goals and operational guidelines; (2) an extreme shortage of clerical assistance exists, as well as a lack of minority volunteers; and (3) physical arrangements at CCC make it very difficult for both clients and staff to operate efficiently. The study recommended that the center conduct joint meetings of the cooperating agencies to address program needs and problems, establish goals and operational guidelines, increase efforts to recruit minority volunteers, provide immediate information to visitors, and develop a more rapid and ready referral process. Moreover, the center should conduct further study of the screening process, train paralegal screeners in dispute resolution techniques and begin crosstraining of the staff. Finally, additional clerical assistance should be hired, basic information should be maintained on each individual seeking center services, and CCC's goals, objectives, and methods should be reexamined. An appendix lists publications and documents reviewed in the study.
Index Term(s): Dispute processing; Dispute resolution; District of Columbia; Neighborhood justice centers; Standards
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.