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NCJRS Abstract

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NCJ Number: 70022 Find in a Library
Title: Dealing With People
Corporate Author: John V Dunigan Studios
United States of America
Date Published: 1978
Sponsoring Agency: John V Dunigan Studios
New York, NY 10010
Not Available Through National Institute of Justice/NCJRS Document Loan Program
Rockville, MD 20849
Sale Source: Not Available Through National Institute of Justice/NCJRS Document Loan Program
Rockville, MD 20849
United States of America

John V Dunigan Studios
443 Park Avenue South
New York, NY 10010
United States of America
Language: English
Country: United States of America
Annotation: This videotape cassette and slide program provides advice for airport security officers on how to deal with people.
Abstract: The two goals of maintaining good security and helping passengers are emphasized. Slides depict the metal detection gates, the hand-held metal detectors, and the X-ray machine for hand luggage. Other slides demonstrate how security officers can look like professionals. They must have a neat and clean appearance; they must stand properly and look alert; and they should not smoke or chew gum. The means of communicating friendliness through eye contact, friendly greetings, and body language are also depicted. Officers are advised to remain patient with disgruntled passengers, to resist arguing back, and to avoid bending the rules. Suggestions are presented for coping with specific problems. Printed materials are not included.
Index Term(s): Aircraft security; Audiovisual aids; Interpersonal relations; Private police
Note: *This document is currently unavailable from NCJRS. A cassette and 35 mm color slides comprise the kit. 1978. Also available for rental, with rental price applied towards purchase price. Airport Security Officer Program
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