skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 70037 Add to Shopping cart Find in a Library
Title: Nine-one-one and Consolidated Dispatch With Computer Assist in Monroe County, New York - Concept Definition Report
Author(s): R B Holmes
Corporate Author: Michaud, Cooley, Hallberg, Erickson and Associates, Inc
United States of America
Date Published: 1980
Page Count: 46
Sponsoring Agency: Michaud, Cooley, Hallberg, Erickson and Associates, Inc
St Paul, MN 55101
National Institute of Justice/
Rockville, MD 20849
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Language: English
Country: United States of America
Annotation: The concept definition report describes the services which may be available to subscriber public agencies participating in the Monroe County 911 service, focusing on the system's operating characteristics.
Abstract: The system is designed so that command and control of field personnel will originate from command officers of the subscriber agencies. The communications center will not determine operating practices of subscriber agencies. Since the geographic boundaries served by 911 do not correspond exactly with the boundaries of Monroe County, provision has been made to transfer 911 calls made from outside the service area. The flow of information of a 911 call can be traced from its receipt to the dispatch or required assistance and call closeout. During the receipt process, the computer-aided dispatch (CAD) system relays information within seconds to the proper agency dispatcher, cutting down response time to critical calls. Data which is received from the caller can be verified by the computer. Transmission of partial or full event data can be transmitted to the dispatcher at any time, and can be altered or updated by the dispatcher, the operator, or the responding officer. Mobile digital terminals in each police patrol unit allow direct communication by the police with the computer. Benefits of the 911 system to subscribing agencies center on the speed with which response to calls for assistance may be provided. The CAD system reduces manual workloads, provides a continuous updated flow of information, allows greater control over events, and provides a vast array of data which may be used in management studies. A letter from the Rochester Telephone Corporation is appended, and sample progress displays are included.
Index Term(s): New York; Nine-one-one (911) emergency telephone number
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.