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NCJRS Abstract

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NCJ Number: 73606 Add to Shopping cart Find in a Library
Title: Supervising Child Protective Workers
Author(s): J R Ballew; M K Salus; S Winett
Corporate Author: Kirschner Associates, Inc
United States of America
Date Published: 1979
Page Count: 61
Sponsoring Agency: Kirschner Associates, Inc
Washington, DC 20036
National Institute of Justice/
Rockville, MD 20849
US Department of Health, Education, and Welfare
Washington, DC 20013
US Dept of Health and Human Services
Washington, DC 20447
Contract Number: HEW-105-77-1050
Publication Number: DHEW (OHDS) 79-30197
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America

US Department of Health, Education, and Welfare
National Ctr Child Abuse-Neglect
Clearinghouse Child Neglect Info
P.O. Box 1182
Washington, DC 20013
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: The manual advises Child Protective Service (CPS) supervisors in their multifaceted roles of teaching, training, providing support to the workers, and administrating.
Abstract: The organizational tasks faced by CPS supervisors that are necessary to ensure effective service delivery are outlined. They include staff selection and recruitment, orientation, setting standards for the quantity and quality of CPS staff work, establishing an organizational structure for effective service delivery, coordinating CPS efforts with those of agencies and professionals in the community, and initiating and organizing prevention efforts in the community. The supervisor's role is detailed for each stage of the CPS response system, including intake and investigation, assessment and planning, implementation of the service plan, and termination and closure of abuse cases, with attention paid to the role of the supervisor in helping workers to set priorities and organize their time for maximum efficiency. Specific skills and techniques of CPS supervision are identified, such as modeling, tailoring supervisory intervention to the stages of worker development, enhancing worker skills, by noting worker accomplishments, and develop worker supports through team building. Special attention is given to CPS supervisory problems in the areas of worker burnout and coping with incompetent or unsuitable workers. Finally, administrative, accountability, and recordkeeping guidelines are offered for the CPS supervisor. A supervisor's checklist and 12 references are appended.
Index Term(s): Burnout syndrome; Child protection services; Personnel retention; Personnel selection; Supervision; Supervisory training
Note: User Manual Series
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