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NCJ Number: 83209 Add to Shopping cart Find in a Library
Title: Citizen Dispute Settlement Process in Florida - A Comprehensive Assessment
Author(s): M L Bridenback; W D Bales; J B Planchard
Corporate Author: Florida Office of the State Courts Administrator
United States of America
Project Director: M L Bridenback
Date Published: 1980
Page Count: 79
Sponsoring Agency: Florida Dept of Community Affairs
Tallahassee, FL 32304
Florida Office of the State Courts Administrator
Tallahassee, FL 32304
National Institute of Justice/
Rockville, MD 20849
US Dept of Justice
Washington, DC 20531
Grant Number: 79-CF-30-3501; CF-80-30-3502
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: Findings are presented from a comprehensive assessment of the citizen dispute settlement (CDS) process in Florida.
Abstract: The CDS process involves the use of mediation techniques to resolve disputes arising from minor criminal actions involving persons who interact with one another regularly. The study of CDS programs in Florida consisted of three major data collection efforts. One procedure involved the examination of 2,448 CDS case files from five programs throughout the State. The second procedure consisted of a questionnaire mailed to all complainants (1,184) and respondents (1,184) in the sample. The final phase of the research analyzed the personnel costs of processing cases in one program. Objectives of the study were to (1) describe the CDS process and its participants, (2) assess the overall performance of the CDS process, (3) assess the effect of certain variables on the performance of the process, (4) assess the costs of the process, and (5) assess the potential impact of CDS on existing dispute resolution mechanisms. Overall, the findings show that the CDS process is a viable alternative resolution mechanism for certain types of disputes; however, it is not the answer to all minor problems, nor is it the sole answer to reducing the overburdened courts' caseload. Some specific findings were that (1) the average time from complaint to disposition was 11 days; (2) one-fourth of all complaints ultimately resulted in complete resolution of the dispute; (3) disputants had positive views of the competence and effectiveness of the mediators; and (4) personal and neighborhood disputes were more likely to be dealt with successfully over the short-term, but the likelihood of long-term resolution on was low compared to other types of disputes. Tabular data and a glossary are provided.
Index Term(s): Alternative dispute settlement; Cost/Benefit Analysis; Dispute processing; Florida; Neighborhood justice centers
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