skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 83559 Find in a Library
Title: Retailer's Shoplifting Prevention Guide
Corporate Author: Washington Office of the Attorney General
Washington Crime Watch
Temple of Justice
United States of America

Washington Assoc of Sheriffs and Police Chiefs
United States of America

Assoc of Washington Business
United States of America
Date Published: 1981
Page Count: 27
Sponsoring Agency: Assoc of Washington Business
Olympia, WA 98501
National Institute of Justice/
Rockville, MD 20849
Washington Assoc of Sheriffs and Police Chiefs
Olympia, WA 98507
Washington Office of the Attorney General
Olympia, WA 98504
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Language: English
Country: United States of America
Annotation: This manual is designed to acquaint the retail store manager with techniques available for preventing shoplifting and with the civil penalty and laws dealing with the apprehension and arrest of shoplifters.
Abstract: Shoplifting by customers and professional thieves costs merchants in Washington State more than $60 million each year and accounts for up to 40 percent of a store's theft loss. Some of the most effective methods for preventing shoplifting are to make employees aware and attentive to customers, to provide employees with training in preventing shoplifting, to adopt a clear shoplifting policy, to have adequate sales staff, to establish a store layout which presents few opportunities to shoplifters, to keep the store neat, and to use pamphlets and signs to inform customers of the store's shoplifting policy. Other procedures, which are sometimes resisted, include limiting the number of items allowed in fitting rooms, taping or stapling receipts to the outside of bags, identifying displays of items which are often shoplifted, using convex mirrors, providing disintegrating adhesive tags or concealed second tags, and alternating the direction of clothing hangers. If these methods are unsuccessful, potential additional measures included hiring store detectives, using video cameras, having locked display cases, and using electronically sensed tags. Shoplifters can be identified by such characteristics as eye movement and wandering behavior. Shoplifters use concealment, subterfuge, or grabbing and running as their main methods. Stores which encourage both civil and criminal penalties can expect a reduction in shoplifting. Details on both types of laws and penalties and on measures to take in detaining a shoplifter and giving evidence are provided. An appendix presents shoplifting laws, suggested forms, and suggested pamphlets.
Index Term(s): Crime specific countermeasures; Shoplifting
Note: Revised July, 1981
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.