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NCJ Number: 83668 Find in a Library
Title: Case Processing - Consumer Protection in an Attorney General's Office
Journal: Law and Society Review  Volume:15  Issue:3-4  Dated:special issue (1980-1981)  Pages:849-881
Author(s): S S Silbey
Date Published: 1981
Page Count: 33
Format: Article
Language: English
Country: United States of America
Annotation: This paper examines complaint processing in an attorney general's office of consumer protection.
Abstract: It describes how, in the implementation and routinization of a new statute, considerations external to the law or the individual case arise, transform, and begin to characterize law enforcement. The paper describes how the staff attempts to confine the office's work by creating statistical records of work done. These records are creations because the activities of the agency -- investigation and resolution of consumer complaints -- do not generate unambiguous criteria of completion. The office operates within practical criteria for determining when a case is finished. As the statistical records help to routinize the task of consumer protection, they become a source of bias, direction, and legitimation for law enforcement. (Publisher abstract)
Index Term(s): Attorney General; Consumer protection
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http://www.ncjrs.gov/App/publications/abstract.aspx?ID=83668

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