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NCJRS Abstract

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NCJ Number: 91484 Find in a Library
Title: Techniques of Dispute Resolution (From Alternatives to Litigation and Adjudication, P 59-61, 1982 - See NCJ-91480)
Author(s): J Stulberg
Date Published: 1982
Page Count: 3
Format: Document
Language: English
Country: United States of America
Annotation: This outline of an address notes the characteristics of various types of dispute resolution processes, the skills required in negotiation, mediation, and arbitration processes as well as how these skills may be applied in particular cases.
Abstract: Dispute resolution processes include litigation, which involves parties defining issues by law and seeking legal remedies; negotiation, which involves parties in defining issues and developing solutions; mediation, which involves an impartial third party assisting the conflicting parties toward a solution; and arbitration, which involves a third party imposing a solution upon the disputing parties. Negotiation, mediation, and arbitration are the most often used processes in resolving disputes outside formal court processing. The general skills required in such dispute settlements are objectivity, a broad knowledge of dispute areas, questioning and listening skills, and patience. An example of mediation technique is provided in a case study.
Index Term(s): Alternative dispute settlement; Arbitration; Mediation; Negotiation
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