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NCJRS Abstract

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NCJ Number: 92389 Find in a Library
Title: Police Officer's Guide to Better Communication
Author(s): T R Cheatham; K V Erickson
Date Published: 1984
Page Count: 136
Sponsoring Agency: Scott, Foresman and Co
Glenview, IL 60025
Sale Source: Scott, Foresman and Co
1900 East Lake Avenue
Glenview, IL 60025
United States of America
Language: English
Country: United States of America
Annotation: This book examines the fundamental elements of verbal and nonverbal communication and applies them to law enforcement in specific settings: courtroom testimony, interviewing, interrogation, crisis intervention, organizational decisionmaking, and public presentations.
Abstract: Officers must be able to interview, direct behavior, comfort, resolve interpersonal differences, provide information, and control the behavior of others. They must be able to detect 'hidden messages' (the discrepancies between verbal and nonverbal messages). Basic guidelines are provided for communicating effectively with witnesses, suspects, fellow officers, and the general public. Practical strategies are presented for dealing with complex communication problems, such as resolving crises, communicating with people of other cultures, and questioning hostile witnesses. The guide contains realistic anecdotes and examples and procedure lists. Tables, chapter references, and an index are supplied. (Publisher summary modified)
Index Term(s): Effective communications training; Police personnel
Note: PROCOM Series
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