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NCJRS Abstract

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NCJ Number: 92433 Find in a Library
Title: Establishing and Managing Dispute Resolutions - Funeral Service (From Consumer Dispute Resolution - Exploring the Alternatives, P 405-412, Larry Ray and Deborah Smolover, ed. - See NCJ-91236)
Author(s): H C Raether
Date Published: 1983
Page Count: 8
Sponsoring Agency: American Bar Assoc
Washington, DC 20036
Sale Source: American Bar Assoc
Special Cmtte on Resolution of Minor Disputes
1800 M Street, NW
Washington, DC 20036
United States of America
Language: English
Country: United States of America
Annotation: This article describes the establishment, purpose, structure, and complaint procedures of ThanaCAP, a consumer arbitration panel sponsored by the National Funeral Directors Association to deal with consumer complaints involving funeral directors.
Abstract: The concept of a national consumer action panel was conceived by the National Funeral Directors Association in the context of efforts by the Federal Trade Commission staff to assess trade practices of the industry. ThanaCAP's purposes are to promote effective communications between consumers and the funeral professional through education, to assist the funeral industry in developing consumer-oriented programs, and to serve as an objective and fair dispute resolution mechanism. Complaint procedures are explained. The Association considers the program to be successful. Some disputes have been settled, and a few are awaiting arbitration.
Index Term(s): Alternative dispute settlement; Arbitration; Consumer protection
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