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NCJRS Abstract

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NCJ Number: 93516 Find in a Library
Title: Preventing Shortage - A Checklist for Reducing Store Losses
Journal: American Bookseller  Volume:7  Issue:8  Dated:(April 1984)  Pages:41-45
Author(s): E Leonard
Date Published: 1984
Page Count: 5
Format: Article
Language: English
Country: United States of America
Annotation: Suggestions for bookstore managers on reducing store losses focus on four principal causes of shortage problems: customer pilferage, employee theft, burglary and robbery, and poor recordkeeping.
Abstract: While technical devices such as convex mirrors or television cameras and guards can help a little, attentive employees who understand certain warning signs are the best means of reducing shortages. An inventory loss of 2 percent or more is not acceptable, and 1 percent or less should be the goal. Suggestions to reduce opportunities for customer pilferage include being curious about open shopping bags, briefcases, and similar items that could conceal stolen items; greeting customers personally; giving attentive service; keeping store fixtures and displays low; and keeping stock neat. Tips on preventing exployee theft address screening prospective employees, good management-employee relations, publicizing strong security controls, controlling exits, and a strict receipt system. The article also outlines physical security measures to prevent robbery, burglary, and short-change artists. It considers deliveries, locks and safes, key security, and accepting checks. Ways to eliminate poor bookkeeping are detailed, with attention to checking suppliers' invoices and packing lists, taking inventory, replacing illegible or torn price stickers, and checking all financial paperwork regularly for mistakes.
Index Term(s): Business security; Crime prevention measures; Employee theft; Loss controls; Retail business crimes
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