skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 97513 Add to Shopping cart Find in a Library
Title: Differential Police Response to Citizen-Initiated Calls for Service - Executive Summary, Part 2
Author(s): S L Knee; L G Heywood
Corporate Author: Garden Grove Police Dept
United States of America
Date Published: 1984
Page Count: 110
Sponsoring Agency: Garden Grove Police Dept
Garden Grove, CA 92640
National Institute of Justice (NIJ)
Washington, DC 20531
National Institute of Justice/
Rockville, MD 20849
US Dept of Justice NIJ Pub
Washington, DC 20531
Grant Number: 81-IJ-CX-0030
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America
Document: PDF
Type: Program/Project Evaluation
Language: English
Country: United States of America
Annotation: This second volume of a two-part executive summary describes the second phase of a field test of differential police response in Garden Grove, Calif.; presents the results of the evaluation of this phase and of the initial field test completed in April 1983; and summarizes both volumes of the study.
Abstract: The field test of differential police response was one of three. The postimplementation phase aimed to use the 4 months before other sites' results were complete to examine differential police response as well as other innovative practices from NIJ field tests. Preliminary results had indicated that about 35 percent of patrol officer time would be uncommitted as a result of the changes made in the initial field test. To improve the use of this time, a priority patrol system was established in which eight responses, ranging from immediate dispatch to delayed dispatch or a nonmobile response, would be used. Three police team areas were established, with two using the innovative practices and one using random patrol. For all teams, noncritical calls for services were diverted. Another facet of the program was the use of civilians to write reports. The evaluation focused on the program's impact on police practices, on citizens' attitudes, and on police attitudes. The data obtained revealed citizen satisfaction with the system and showed that the priority patrol, differential police response, and split-force concept has tremendous potential for improving patrol operations. Substantial cost savings may also be possible if all program components are effective and efficient, although the issues of cost and savings have not been fully explored. Data tables and a brief summary of the first part of the executive summary are included.
Index Term(s): California; Citizen satisfaction; Police differential response; Police resource allocation; Police response time; Program evaluation; Services effectiveness
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.