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NCJ Number: 97844 Find in a Library
Title: Police Agency Handling of Citizen Complaints - A Model Policy Statement
Corporate Author: Police Executive Research Forum (PERF)
United States of America
Date Published: Unknown
Page Count: 22
Sponsoring Agency: Police Executive Research Forum (PERF)
Washington, DC 20036
Format: Document
Language: English
Country: United States of America
Annotation: This model policy statement identifies specific categories of police misconduct; discusses the receipt, processing, investigation, and adjudication of complaints against police; and describes the imposition of disciplinary action.
Abstract: Ways in which such a policy can improve the quality of police services are identified; for example, the relationship between police and citizens will improve, thereby facilitating police-citizen interaction. The prevention of misconduct is emphasized as the primary means of controlling misconduct, and recruitment and selection of well-qualified persons to serve as law enforcement officers is cited as a police priority. Emphasis in police training on upholding the laws and providing for public safety is described, and the use of a police directives manual which describes all aspects of police work is examined. The need for agency supervisors to be properly trained is highlighted, as is the need for commanding officers to be informed about the community's needs and problems. Collection and analysis of misconduct reports is described, and categories of misconduct subject to disciplinary action are noted, including crime and excessive force. A scale of progressive penalties is listed, beginning with counseling and ending with criminal prosecution. Finally, attention focuses on the disciplinary process, beginning with the receipt of complaints from any source and with the investigator's assessment of evidence and conclusion of fact. Five possible dispositions -proper conduct, improper conduct, policy failure, insufficient evidence, and unfounded complaint -- are discussed, and factors determining the disciplinary sentence to be imposed are considered.
Index Term(s): Complaints against police; Police corruption; Police policies and procedures; Police policy development; Police-citizen interactions
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http://www.ncjrs.gov/App/publications/abstract.aspx?ID=97844

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