skip navigation


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Virtual Library collection. To conduct further searches of the collection, visit the Virtual Library. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.


NCJ Number: 97859 Add to Shopping cart Find in a Library
Title: Evaluation of the Differential Police Response Field Test Final Report
Corporate Author: Research Management Associates, Inc
United States of America
Date Published: 1984
Page Count: 277
Sponsoring Agency: National Institute of Justice (NIJ)
Washington, DC 20531
National Institute of Justice/
Rockville, MD 20849
NCJRS Photocopy Services
Rockville, MD 20849-6000
Research Management Associates, Inc
Alexandria, VA 22314
US Dept of Justice NIJ Pub
Washington, DC 20531
Grant Number: 81-IJ-CX-K020
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America

NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
Document: PDF
Type: Program/Project Evaluation
Language: English
Country: United States of America
Annotation: This report explains the planning, implementation, and evaluation of the Differential Police Response (DPR) field tests conducted in three diverse cities over an 18-month period, beginning in 1980. The sites were Toledo, Ohio; Garden Grove, Calif.; and Greensboro, N.C. It also describes the surveys conducted to assess citizen satisfaction with DPR.
Abstract: All three sites developed and implemented a system that screened calls and provided alternative responses other than dispatching a mobile unit to nonemergency calls. All sites experienced sizable reductions in nonemergency calls handled by the immediate dispatch of mobile units. The agencies consequently gained increased time for patrol cars to devote to crime prevention, directed patrol, and other activities. Surveys revealed a high level of citizen satisfaction with the alternative responses in all sites. The alternative responses tested were telephone reports; a delayed response by a mobile unit; referral of calls to other agencies; and a scheduled appointment, walk-in, or mail-in. Following an executive summary, the report reviews the field test design and site selection. A discussion of the design of the new call classification and intake procedures for the sites focuses on changes required in their communications center operations. Procedures used to test and implement alternative response systems are described, as are methods for randomly assigning calls to experimental and control groups. Individual chapters provide detailed explanations of the design and implementation stages in each site, including summaries of the citizen satisfaction survey results. A summary of the evaluation's conclusions covers implications for planning, management, and police policymaking. Also considered are personnel and policy issues related to changes in the telecommunicator's rule necessary for successful DPR implementation. Tables and the survey instruments are supplied.
Index Term(s): California; Citizen response time; Citizen satisfaction; Dispatching; North Carolina; Ohio; Police telecommunications systems; Program evaluation
To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.