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NCJ Number: 97860 Find in a Library
Title: Evaluation of the Differential Police Response Field Test Executive Summary
Author(s): J T McEwen; E F Conners; M I Cohen
Corporate Author: Research Management Associates, Inc
United States of America
Date Published: 1984
Page Count: 22
Sponsoring Agency: National Institute of Justice (NIJ)
Washington, DC 20531
National Institute of Justice/
Rockville, MD 20849
NCJRS Photocopy Services
Rockville, MD 20849-6000
Research Management Associates, Inc
Alexandria, VA 22314
US Dept of Justice NIJ Pub
Washington, DC 20531
Grant Number: 81-IJ-CX-K020
Sale Source: National Institute of Justice/
NCJRS paper reproduction
Box 6000, Dept F
Rockville, MD 20849
United States of America

NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
Document: PDF
Type: Program/Project Evaluation
Language: English
Country: United States of America
Annotation: This document summarizes the National Institute of Justice's evaluation of the Differential Police Response (DPR) Field Test, in which police departments in three diverse cities developed and implemented systems that screened calls and provided response alternatives (other than dispatching a mobile unit) to nonemergency calls.
Abstract: The executive summary contains brief descriptions of the test objectives, the 8-month planning and 10-month implementation phases, the evaluation methodology and results, and major conclusions. It also highlights issues of particular interest to persons interested in starting a DPR system or improving an existing system. The tests were conducted in three sites, beginning in 1980, to demonstrate the DPR approach's applicability to different environments: Toledo, Ohio; Garden Grove, Calif.; and Greensboro, N.C. Prior to the tests, all three used the traditional '10' code call classification system. Together, they designed a general classification model that included call event categories and call descriptors and then tailored it to meet individual needs. Next, they developed classification codes which summarized the types of calls, descriptive elements, and selected responses. Finally, the sites developed training programs and support materials for operators. The four alternative responses were establishing (1) a telephone report unit, (2) procedures for a delayed mobile response unit, (3) procedures for referring calls to other agencies, and (4) a scheduled appointment, walk-in, or mail-in. All sites experienced sizable reductions in nonemergency calls handled by the immediate dispatch of mobile units. Consequently, all gained increased time that patrol units could devote to crime prevention, directed patrol, and other activities. Surveys revealed a high level of citizen satisfaction with the alternative response. The evaluators concluded that this DPR model can be adapted successfully to meet police department needs in a wide range of environments.
Index Term(s): California; Citizen response time; Citizen satisfaction; Dispatching; North Carolina; Ohio; Police telecommunications systems; Program evaluation
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