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NCJRS Abstract

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NCJ Number: 99468 Find in a Library
Title: E-911 Emergency Telephone System Implementation in New Orleans
Author(s): A C Richards
Corporate Author: New Orleans Office of Criminal Justice Coordination
United States of America
Date Published: 1984
Page Count: 102
Sponsoring Agency: New Orleans Office of Criminal Justice Coordination
New Orleans, LA 70119
Format: Document
Language: English
Country: United States of America
Annotation: This report traces the development of the Orleans Parish Enhanced 911 Emergency Telephone System (Louisiana) from the initial phases of research and preplanning through system design and implementation (August 1982 to May 1984).
Abstract: A description of all activities that led to the system's becoming operational on May 1, 1984, encompasses background research, enabling legislation, planning, and implementation. Proposed undertakings for the near future are also considered. The evolution of the system design concept throughout the various research and planning phases is detailed, followed by a presentation of original recommendations for a system to be shared by three parishes. The final recommendation for a system to serve only the Orleans Parish is then presented. Planning and implementation for this final product are detailed. The report also reviews the system's funding and financial management. The New Orleans Police Department's command and control center is the system's centralized public safety answering point. The enhanced features of the system make it possible to display the phone number and location of the caller, selectively route the call to the appropriate jurisdiction, and coordinate joint responses. The system's development is a model of local government-private sector cooperation. The appendixes contain enabling legislation and other materials involved in the system's planning.
Index Term(s): Emergency communications; Louisiana; Nine-one-one (911) emergency telephone number; Program implementation; Program planning
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