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	NCJ Number:	NCJ 151177
	Title:	Americans With Disabilities Act: Emergency Response Systems and Telecommunication Devices for the Deaf
	Document URL:	PDF
	Author(s):	Paula N. Rubin ; Toni Dunne
	Date Published:	1995
	Page Count:	8
	Series:	NIJ Research in Action
	Annotation:	This study reports on the results and lessons learned from an evaluation of Denver's telephone emergency response services and its telecommunications-devices-for-the-deaf (TDD) capabilities in answering 911 calls.
	Abstract:	The Americans With Disabilities Act requires that telephone emergency response services, including 911 services, provide direct access to people who use TDD's and computer modems. The study of Denver's emergency system examined existing operations. The staff answered more than 50 questions regarding a range of areas, including an overview of operations, equipment, procedures, and training. Findings show that the emergency center has standard operating procedures for TDD calls as well as for handling silent calls. The center's employees are trained to use the TDD equipment and are familiar with the law and its requirements. In addition, test calls are occasionally made to telecommunicators to gauge whether they are responding to these calls in compliance with standard operating procedures. The study found areas for improvement, however. Saving telecommunicators a trip from their customary station to the TDD equipment would help cut delays and possible misunderstanding by the caller using a TDD. No system exists for regularly testing the TDD equipment. Further training of staff would be helpful, along with refresher and practice sessions. Lessons drawn from this study focus on equipment, operations, training, and how to identify a TDD call. Glossary and a list of resources
	Main Term(s):	Science and Technology
	Index Term(s):	Emergency communications ; Police telecommunications systems ; Persons with physical disabilities ; Nine-one-one (911) emergency telephone number ; Americans with Disabilities Act (ADA) ; Colorado
	Sponsoring Agency:	National Institute of Justice (NIJ) US Department of Justice Office of Justice Programs United States of America US Dept of Justice NIJ Pub United States of America
	Grant Number:	92-IJ-CX-0009
	Sale Source:	National Institute of Justice/ NCJRS paper reproduction Box 6000, Dept F Rockville, MD 20849 United States of America NCJRS Photocopy Services Box 6000 Rockville, MD 20849-6000 United States of America
	Type:	Legislation/Policy Analysis
	Country:	United States of America
	Language:	English
	Note:	From National Institute of Justice Research in Action, February 1995.
	To cite this abstract, use the following link: https://www.ncjrs.gov/App/Publications/abstract.aspx?ID=151177
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