skip navigation

Add your conference to our Justice Events calendar


Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Library collection. To conduct further searches of the collection, visit the NCJRS Abstracts Database. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.

  NCJ Number: NCJ 172203     Find in a Library
  Title: Resolving Community Conflict: The Dispute Settlement Center of Durham, North Carolina
  Document URL: Text PDF 
  Author(s): D McGillis
  Date Published: 1998
  Page Count: 14
  Series: NIJ Program Focus
  Annotation: Established in 1983, the Dispute Settlement Center of Durham, N.C., has become a prominent, well-established community mediation program.
  Abstract: The Center's experience reflects the broad range of issues that many mediation programs confront. Opened with private grant funding, the Center now obtains more than 65 percent of its funding through income from contracts and service fees. The Center handles an increasingly diverse number of conflicts and offers an array of services to the community. The major types of cases mediated and facilitated by the program include minor criminal case mediation, minor civil mediation, divorce and family mediation, public policy problem solving, workplace dispute resolution, and school mediation. A 1992 independent evaluation found that 88 percent of interpersonal misdemeanor cases referred to the Center by the courts resulted in agreements between disputants. Additionally, the evaluation showed that between 85 percent and 95 percent of complainants and respondents were satisfied with both the procedures and outcomes of their mediation hearings, with the percentage depending on the questions asked. 6 notes
  Main Term(s): Community crime prevention programs
  Index Term(s): Neighborhood justice centers ; Mediation ; Alternative dispute settlement ; North Carolina
  Sponsoring Agency: National Institute of Justice (NIJ)
US Department of Justice
Office of Justice Programs
United States of America

US Dept of Justice NIJ Pub
United States of America
  Sale Source: National Institute of Justice/NCJRS
Box 6000
Rockville, MD 20849
United States of America

NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
  Country: United States of America
  Language: English
  To cite this abstract, use the following link:

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.