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NCJ Number: NCJ 214650   Add to Shopping cart   Find in a Library
Title: Providing a Citywide System of Single Point Access to Domestic Violence Information, Resources, and Referrals to a Diverse Population: An Evaluation of the City of Chicago Domestic Violence Help Line
  Document URL: PDF 
Author(s): Michelle Fugate M.A. ; Christine George Ph.D. ; Natalie Haber M.A. ; Sarah Stawiski M.A.
Date Published: 2006
Page Count: 182
  Annotation: This evaluation of Chicago's Domestic Violence Help Line assessed its effectiveness in serving domestic violence victims from diverse populations and documented the differing needs of diverse users and their experiences with the Help Line's services.
Abstract: A sample of domestic violence victims who had previously called the Help Line gave overwhelmingly positive assessments of its usefulness, as did surveyed police officers and the staff of domestic violence services. The interaction of the user with the Victim Information and Referral Advocate (VIRA) was primary in the user's assessment of the services received. The evaluation concludes that providing a centralized clearinghouse with one citywide number is an effective method for linking domestic violence victims with appropriate services. Victims mentioned the personal attention, support, and comfort provided by the VIRA as well as guidance in developing a strategy for dealing with their abusive circumstances. The types of services requested by Black, White, and Latino victims differed. Black victims most often sought shelter service, and Latino victims sought information on an order of protection or other general domestic violence information. Most reported obtaining the information or service they requested and found it to be useful. Features essential for success are the public-private partnership, the VIRA's interactive role, relationships with the police department and domestic violence service providers, the accessibility of translation/interpretation, and community outreach. Telephone interviews were conducted with 399 victims who had used the Help Line. Telephone interviews were also conducted with 74 staff at domestic violence service provider agencies. A survey was also completed by 1,202 police officers. In order to assess public awareness of the Help Line, 357 community residents were surveyed. 15 exhibits, 55 references, 17 notes, and 14 appendixes that include evaluation instruments
Main Term(s): Victims of violence
Index Term(s): Referral services ; Minorities ; Hotlines ; Interagency cooperation ; Services effectiveness ; Domestic assault ; Private sector-government cooperation ; Domestic assault prevention ; NIJ final report ; Illinois
Sponsoring Agency: National Institute of Justice (NIJ)
US Department of Justice
Office of Justice Programs
United States of America
Grant Number: 2003-WG-BX-1008
Sale Source: National Institute of Justice/NCJRS
Box 6000
Rockville, MD 20849
United States of America

NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
Type: Program/Project Evaluation
Country: United States of America
Language: English
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