skip navigation

CrimeSolutions.gov

Add your conference to our Justice Events calendar

PUBLICATIONS

Register for Latest Research

Stay Informed
Register with NCJRS to receive NCJRS's biweekly e-newsletter JUSTINFO and additional periodic emails from NCJRS and the NCJRS federal sponsors that highlight the latest research published or sponsored by the Office of Justice Programs.

NCJRS Abstract

The document referenced below is part of the NCJRS Library collection. To conduct further searches of the collection, visit the NCJRS Abstracts Database. See the Obtain Documents page for direction on how to access resources online, via mail, through interlibrary loans, or in a local library.

 
  NCJ Number: NCJ 216524     Find in a Library
  Title: Making Every Encounter Count: Building Trust and Confidence in the Police
  Document URL: HTML PDF 
  Author(s): Jake Horowitz
  Journal: National Institute of Justice Journal  Issue:256  Dated:2007  Pages:8 to 11
  Date Published: 2007
  Page Count: 4
  Series: NIJ Journal
  Annotation: This article presents the findings of five projects funded by the U.S. Justice Department's National Institute of Justice (NIJ) that explored factors related to citizen satisfaction with the police.
  Abstract: The findings of these studies indicate that citizen satisfaction with the police is shaped by demographic variables, neighborhood crime conditions, and experiences with the police (whether firsthand or indirect). The findings suggest that the first step in building good relations with the community is to analyze and respond to citizens' expectations of police across a range of types of police-citizen encounters. Race was not found to be a direct factor in citizen satisfaction with police. Due to its correlation with other demographic variables, neighborhood crime rates, and experiences with police, race was an indirect influence on the level of satisfaction with police. When people form opinions about the police based on their interactions with them, citizens tend to focus on the quality of the interaction process more than the outcome. This pertains to the officer's demeanor, clarity of communication, respectfulness, and fairness. Citizen's currently held attitudes toward police were found to play a critical role in determining their judgments about police in subsequent interactions with police. 11 notes
  Main Term(s): Police community relations programs
  Index Term(s): Police attitudes ; Public Opinion of the Police ; Police-citizen interactions
  Sale Source: NCJRS Photocopy Services
Box 6000
Rockville, MD 20849-6000
United States of America
  Type: Report (Study/Research)
  Country: United States of America
  Language: English
   
  To cite this abstract, use the following link:
https://www.ncjrs.gov/App/Publications/abstract.aspx?ID=238141

*A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's website is provided. Tell us how you use the NCJRS Library and Abstracts Database - send us your feedback.