skip navigation

Add your conference to our Justice Events calendar


NCJRS Celebrates National Library Week April 12-18

National Library Week

Started in 1958, National Library Week is a nationwide observance celebrated by all types of libraries - including the NCJRS Virtual Library. NCJRS invites you to explore the breadth and scope of the NCJRS Virtual Library collection and services. With more than 220,000 collection documents and 60,000 online resources, including all known Office of Justice Programs works, it is one of the world’s largest criminal justice special collections.

We encourage your Feedback. Tell us how you use the NCJRS Virtual Library and Abstracts Database, how you access the collection, and any ways we can improve our services.

NCJRS Abstract

The document referenced below is part of the NCJRS Library collection.
To conduct further searches of the collection, visit the NCJRS Abstracts Database.

How to Obtain Documents
NCJ Number: NCJ 217863     Find in a Library
Title: Overcoming Language Barriers: Solutions for Law Enforcement
  Document URL: Text PDF 
Author(s): Susan Shah ; Insha Rahman ; Anita Khashu
Corporate Author: Vera Institute of Justice
United States of America
Date Published: 2007
Page Count: 20
  Annotation: This report guides law enforcement agencies in the development and/or use of a range of tools that can improve agency personnel’s communications with non-English-speaking persons.
Abstract: The tools and steps described can be tailored to meet each agency’s distinctive needs and resources. A practical and relatively simple approach to improving communications with non-English-speaking residents is to train agency staff in how to use telephonic and “ad hoc” interpreters. A more ambitious approach involves pooling language resources among local government agencies. For law enforcement agencies that are able to develop a comprehensive language assistance response, this report provides guidance on how to create language-access policies, a staff training curriculum, and partnerships with local community organizations for the purpose of educating immigrant residents about how to improve their communication with police personnel in various contexts. General guidance for how a law enforcement agency can improve its communication with non-English-speaking residents is supplemented with descriptions of approaches that other law enforcement agencies have used. The report draws upon lessons learned from Translating Justice, a project of Vera’s Center on Immigration and Justice. This project involved work with law enforcement agencies in California, Nevada, and Ohio, in order to develop language-access plans and policies suitable for their particular jurisdictions. 21 references and resources
Main Term(s): Police management training
Index Term(s): Languages ; Police management ; Immigrants/Aliens ; Police-citizen interactions ; Communication techniques
Sponsoring Agency: Office of Community Oriented Policing Services (COPS)
US Dept of Justice
United States of America
Grant Number: 2005-HS-WX-K001
Sale Source: Vera Institute of Justice
233 Broadway, 12th Floor
New York, NY 10279
United States of America

Office of Community Oriented Policing Services (COPS)
US Dept of Justice
Two Constitutional Square
145 N Street, N.E.
Washington, DC 20530
United States of America
Type: Instructional Material ; Technical Assistance
Country: United States of America
Language: English
  To cite this abstract, use the following link:

* A link to the full-text document is provided whenever possible. For documents not available online, a link to the publisher's web site is provided.