Shopping Cart FAQs
Below is a list of frequently asked questions for using the NCJRS Shopping Cart system.
- Viewing and Downloading:
- Order Assistance:
Viewing and Downloading
How can I view PDF files?
PDF files must be viewed with an Adobe Acrobat Reader. If you do not have a copy, it can be downloaded for free from the Adobe website.
Are any of the items available to download for free?
Many publications are available to download for free. If an item is available to download, links to the available file formats will be available on the publications/products listing. Items may be available in PDF, ASCII text, HTML, or Document format, and all formats may be downloaded or printed.
- What does the Order Photocopy icon represent?
- How many photocopies of a publication may I order?
- What are the photocopy fees?
What does the Order Photocopy icon represent?
Items not available in product inventory may be available for photocopy from the NCJRS library for a fee, depending on their copyright status. Learn more about NCJRS Photocopy Services. Photocopies of copyright-protected materials are not available from NCJRS.
How many photocopies of a publication may I order?
Due to the terms of our copyright release agreements, only one photocopy of a publication may be ordered.
What are the photocopy fees?
Learn more about photocopy fees on our Shopping Cart Rates and Policies page.
- Why is my cart empty even though I added items?
- How can I obtain additional assistance?
- How will I know if my order has been successfully submitted?
- Can I cancel my order?
Why is my cart empty even though I added items?
The system uses non-persistent cookies, or session variables, to save the items in your shopping cart while you do additional shopping. These session variables expire if the system is idle for 30 minutes, or when you close your browser. Also, your browser must have “Accept Cookies” enabled for these session variables to work. To determine if you have cookies enabled, use the “Help” function on your browser's toolbar and search for “cookies.”
How can I obtain additional assistance?
Chat with us: Live chat assistance is available Monday through Friday between 10 a.m.–12 p.m. and 2–4 p.m. ET, except on holidays.
How will I know if my order has been successfully submitted?
When your order is submitted, the system will display a confirmation screen with your order number.
Can I cancel my order?
You may cancel your order if the order has not been shipped. To determine whether your order has been shipped, Login to your account and click View your order status.
- Why must I use a street address for my order?
- What are the shipping and handling fees?
- How long does it take to receive an online order?
- How can I expedite an order?
- How will I know when my order has been shipped?
Why must I use a street address for my order?
All orders requiring payment must be delivered to a physical street address in order to track your shipment. Therefore, we cannot accept P.O. Box addresses for these orders. If a physical street address is not available please contact us for assistance.
What are the shipping and handling fees?
View the Shopping Cart Rates and Policies page.
How long does it take to receive an online order?
If the ordered items are in stock, your order will be shipped from our fulfillment center within 3 business days. For orders within the United States, please allow 5 to 7 additional business days for delivery. If the ordered items are not in stock, your order will be shipped from our fulfillment center when the items are received into our inventory. You may view your order status through the Manage Account page.
How can I expedite an order?
This system is currently not set up to expedite online orders. If you need an item to be shipped earlier than the 3 business days cited above, contact us.
How will I know when my order has been shipped?
You may track the status of your order through the Login/Manage Account pages of this site.